Engineer - Customer Service

2 months ago


Bengaluru, India Enphase Full time

Enphase Energy is a global energy technology company and leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, Enphase transformed the solar industry with our revolutionary microinverter technology, which turns sunlight into a safe, reliable, resilient, and scalable source of energy to power our lives. Today, the Enphase Energy System helps people make, use, save, and sell their own power. Enphase is also one of the fastest growing and innovative clean energy companies in the world, with approximately 68 million products installed across more than 145 countries.

We are building teams that are designing, developing, and manufacturing next-generation energy technologies and our work environment is fast-paced, fun and full of exciting new projects.

If you are passionate about advancing a more sustainable future, this is the perfect time to join Enphase 

About the role:

To give our customer the best experience and quick resolution. You will be responsible for professional and timelyresolution or referral of technical issues that may involve hardware, software, communications, installation, or a blend of variables.

What you will do: 

Enphase support teams work 24*7 and 365 days a year. Candidate will be required to answer inbound Emails /Chats / Phone calls from Enphase customers during assigned hours. Candidate must be open to work on weekends and night shifts. Conducting remote troubleshooting of Enphase products. Troubleshooting, approving, and executing warranty claims. Providing pre-sales information about Enphase products. Assisting with the activation of new Enphase sites as needed. Documenting all activity in a central CRM/Help Desk software platform. Coordinating with Enphase Engineering with tracking of field-issues, and subsequent product-modifications, logging product bugs in a central database. Assisting other team-members with troubleshooting and/or administrative tasks as needed. Following departmental conventions and procedures. Participating in ongoing training/education of industry standards and Enphase product-specific information. Professionally represent Enphase via all communications mediums. Abiding by all company policies and standards of conduct contained in the Enphase Energy employee-manual. Performing other duties as assigned.

Who you are and what you bring: 

Should be a Graduate – B.E/B.Tech Should have scored 60% and above in 10th, 12th, and Graduation. Applicant with lower than 60% scores in 10th,12th or Graduation will not be considered for the role. Scores are mandatory to be shared along with the resume. Incomplete resumes will not be considered for the position. Should have a minimum of 1 year experience supporting customer in Tech Support or Customer Support role. Freshers will not be considered for the role. Good Interpersonal skills and proven ability to build rapport and establish/keep working relationships withcustomers, peers, and managers. Strong verbal and written communications skills. Computer literate (PC skills essential, Mac OS desirable) General understanding electrical concepts, AC & DC circuits, electrical or electronics background would be highly desirable.

Preferred Qualifications: 

BE Electrical Exposure to solar/PV-related environments.

  • Bengaluru, India STARTEK Aegis Customer Support Services Pvt. Ltd Full time

    CSA- Customer Support Voice process - Outbound English and Hindi Mandatory Graduation Mandatory Day Shift - Rotational Shift Rotational off - 6 days Working Immediate Joiners A - Nos., 70, sringar, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bangalore, Karnataka 560068 Contact -8310863451 Mail **Job Types**: Full-time, Regular /...


  • Bengaluru, Karnataka, India Aegis Customer Support Services Private Limited Full time

    CSA is required to take outbound calls related to seller requests, queries and complaints for giant e-commerce process. Pre - Requisites: 1. Must be an Indian Citizen and resident and should be 18-26 years of Age. 2. Must have excellent (Verbal) English communication skills and strong Hindi communication skills with no MTI. (Versant quality 3/4) 3. Should...


  • Bengaluru, Karnataka, India victaman service private limited Full time

    Provide information of Products / Services / Offers to customers. Handling inbound calls & outbound calls Understand customer need Solve customers’ query over the phone It is a Full Time Customer Support / TeleCaller Pay: ₹18,000.00 - ₹21,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: -...


  • Bengaluru, Karnataka, India Aegis Customer Support Services Private Limited Full time

    Looking for Excellent communication. International Voice process. Background verification. Customer support. Benefits - Two way cab facility within the hiring boundary. Quarterly Bonus & Performance based incentives are available. **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹250,000.00 - ₹320,000.00 per year **Benefits**: -...


  • Bengaluru, Karnataka, India Right Track Corporate service Full time

    Hi, Opening for voice Process Graduates/ Under graduates diploma Experience: Freshers and Experience **Salary**: 15000-20000 Languages: English + Kannada Work Location : Singasandra Interview Mode : F2F Interested can contact **Job Types**: Full-time, Permanent **Salary**: ₹15,000.00 - ₹20,000.00 per month Schedule: - Day...


  • Bengaluru, Karnataka, India Right Track Corporate Service Full time

    Hi, Opening for voice Process Graduates/ Under graduates diploma Experience: Freshers and Experience **Salary**: 15000-20000 Languages: English + Kannada Work Location : Singasandra Interview Mode : F2F Interested can contact **Job Types**: Full-time, Permanent **Salary**: ₹15,000.00 - ₹20,000.00 per month Schedule: - Day shift - Morning...


  • Bengaluru, India Julius Montz GmbH Full time

    **Description** **DUTIES & RESPONSIBILITIES**: 1. Main Customer Service contact for specific customer base 2. Manage customer demand process. Manage customer backlog follow up with the team. 3. Respond to customer enquiries in a timely and accurate manner 4. Route and follow technical questions to Marketing team/Plants/Sales Engineers. Maintain...

  • Service Engineer

    2 months ago


    Bengaluru, India Schindler Full time

    ID:  73725 We Elevate... You Join Schindler and help us elevate our world: Use your skills to allow megacities to grow. With our elevators and escalators, we keep the urban world moving. Since 1874 Schindler has been a Citymaker with proud reputation for elevating not only buildings, but the well-being of everyone who lives and works in...


  • Bengaluru, India Aegis Customer Support Services Pvt Ltd Full time

    Responsibilities:Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service delivery.Selecting and hiring new staff.Monitoring the work of individual representatives and of the...


  • Bengaluru, India Molex Full time

    **Description** **DUTIES & RESPONSIBILITIES**: 1. Main Customer Service contact for specific customer base 2. Manage customer demand process. Manage customer backlog follow up with the team. 3. Respond to customer enquiries in a timely and accurate manner 4. Route and follow technical questions to Marketing team/Plants/Sales Engineers. Maintain...

  • Service Engineer

    3 days ago


    Bengaluru, India Schindler Group Full time

    We Elevate... Your Responsibilities Key responsibilities include: Take responsibility for the assigned service route and organize his time to complete the assigned visits and the specific tasks within each visit in order to maximize the safety and reliability of the equipment. Respond to all call backs that are assigned in a timely manner and be...


  • Bengaluru, Karnataka, India Nutanix Full time

    **Humble, Hungry, Honest with a Heart.** **Customer Service Advocate - Product/Process Support** **Exp**:1+ yrs | **Location**:Bangalore | **Designation**:Customer Service Advocate **Brief Description**:We are Nutanix, We make hybrid multi-cloud infinitely simple and cost effective. Nutanix unites public cloud simplicity and agility with private cloud...


  • Bengaluru, Karnataka, India Credvent Service Pvt Ltd Full time

    Contacting Potential clients, Providing details about the services, Providing guidance to the clients in credit score improvement. Pay: ₹16,000.00 - ₹22,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus **Education**: - Higher Secondary(12th Pass) (required) **Language**: -...


  • Bengaluru, India Enphase Full time

    Your mission at Enphase Energy is to advance a sustainable future for all. Today, our intelligent microinverters, which turn sunlight into an affordable, safe, reliable, and scalable source of energy, work with virtually every solar panel made, and when paired with our award-winning smart battery technology, we engineer one of the industry's best-performing...


  • Bengaluru, India Trelleborg Sealing Solutions (TSS) Full time

    Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. And we are where we are because our talents brought us here. By specializing in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance, drive their...


  • Bengaluru, India Enphase Energy Full time

    Enphase Energy is a global energy technology company and leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, Enphase transformed the solar industry with our revolutionary microinverter technology, which turns sunlight into a safe, reliable, resilient, and scalable source of energy to power our lives. Today, the...

  • Customer Service

    2 weeks ago


    Bengaluru, India IntouchCX Full time

    **About Intouchcx** Intouchcx is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing remarkable customer experiences for the world’s most innovative brands. **About the Job** Are you a self-motivated individual, have excellent customer...

  • Customer Service

    1 week ago


    Bengaluru, India IntouchCX Full time

    **About Intouchcx** Intouchcx is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing remarkable customer experiences for the world’s most innovative brands. **About the Job** Are you a self-motivated individual, have excellent customer...

  • Customer Service

    1 week ago


    Bengaluru, India IntouchCX Full time

    **About Intouchcx** Intouchcx is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing remarkable customer experiences for the world’s most innovative brands. **About the Job** Are you a self-motivated individual, have excellent customer...


  • Bengaluru, India Alterstate Technologies Pvt Ltd Full time

    Job Summary: Job Responsibilities: - Provide excellent customer service to our clients and ensure customer satisfaction. - Handle customer inquiries, troubleshoot technical issues and provide technical support to customers. - Disassemble and assemble Windows laptops and MacBook to simplify technical issues to customers. - Coordinate between on-field...