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AGM- Field Ops RAN

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Ahmedabad, India Vodafone Idea Limited Full time

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No Title

Role

Zonal Technical Manager

Job Level/ Designation

M2

Function / Department

Technology

Location

Gujarat

Job Purpose

Ensure implementation of operational policies and procedures at Zonal Level.

Key Result Areas/Accountabilities

-Complete Responsibility of monitoring and driving Operations SLA at Zonal Level

- Ensure implementation of operational policies and procedures at Zonal Level.

- Conduct periodic audit and inspection to ensure that testing and measurement equipment is available and being utilized by the field staff as per laid down norms and procedures.

- Design and implement strategy for expanding operational support services.

- Provide support to community Projects in respective zone

- Provide support to corporate customers in respective zone

- Assume overall responsibility for supporting technical customer care as per laid down norms as well as monitoring of complaint resolutions.

- Analyze training needs of operations staff and co-ordinate with Functional Training Team.

- Ensure timely execution of special projects/ up-gradation assignments.

- Establish measure of performance and monitor performance of Operations staff

Core Competencies, Knowledge, Experience

· In-depth technical knowledge 

· Excellent domain knowledge and 

· Very good analytical 

· Customer centric, Innovative , Ambitious and competitive, Calculated risk taking & task oriented

Must have technical / professional qualifications

B-Tech Electronics and Telecommunications with 6+ years of experience

Vodafone Idea Limited  (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership