Associate Application Consultant/Engineer
1 month ago
AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.
We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.
If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you Find out more at
Job Title: Associate Application Consultant/Engineer
Reports to: Customer Support Manager
Department: Customer Success, Global Technical Support
Job Purpose
The Associate Application Consultant/Engineer is a key role in contributing to the growth of business globally. As part of the Engineering Data Content Team, the role provides technical skills and product background to ensure that quality and scope requirements are met.
The job holder is accountable for delivery of professional engineering data and support to customers and stakeholders and may be required to travel at short notice as a representative of the company wherever necessary to deliver support and services.
Principal Accountabilities
Responsible for executing tasks and producing deliverables as outlined in the EDC Project Plan developed by Project Management team.
Creates 1D (Engineering), 2D (P&ID/PFD) and / or 3D (Catalogues and Modelling) AVEVA product content within the quality guidelines.
Develops technical and soft skills within the primary domain and into other AVEVA product areas to assist in the growth of the team.
Works with members of the technical team and technical managers to help develop scopes of work, able to estimate the effort required and assist is preparing proposal for Engineering content creation.
Provides industry (Oil & Gas, Chemicals, Power, Process, Mining, Paper-pulp & Food-beverage) specific knowledge and product skills to aid other members of the project team.
Important Working Relationships
Sales: Work with the sales team in identifying opportunities where specific content creation may be a differentiator.
Technical: Work within a dynamic team and show flexibility in the use and development of personal and technical skills to maximize the team’s efficiency. Develop a close and effective working relationship with Customer Success – Technical Support, R&D and Project Management team.
Customers: Develop good working relationships with clients and always provide the highest level of customer service and professionalism.
Knowledge, Skills & Experience Required
The individual will have:
Associate or bachelor’s degree (or equivalent experience) in a relevant engineering (Mechanical, Chemical & Industrial Production) discipline.
1 to 4, or more years of experience of AVEVA products or similar software applications.
Knowledge of Engineering equipment used in Oil & Gas, Power, Process, Mining, Paper-pulp & Food-beverage industry.
Experience with Engineering equipment list, line list & equipment data sheets will be beneficial.
Knowledge of Data-Integration/Handover standards (ISO15926, EPISTLE, CFIHOS etc.).
Knowledge of different international engineering standard (ASME, ANSI, ISO, PIP, DIN, PSK etc.).
Strong customer service skills and ability to resolve problems with little direction or guidance.
Good problem-solving and people skills.
Ability to manage and handle multiple commitments simultaneously.
Willingness to travel extensively (potentially worldwide) to perform consultancy tasks.
Should be able to work in time-based project with fixed scope and delivery schedule.
Ability to document and communicate in English to a very high standard. Comfortable to deliver presentation material to a variety of audiences.
In addition, the following will be beneficial:
Exposure to PML and/or C# would be an advantage.
Exposure to working on Customer Success support Cases would be an advantage.
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