Multi Solution Architect

6 months ago

Bengaluru, India Adobe Full time

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours


Digital is making usual business models obsolete and impacts every stage of the customer lifecycle. Leading companies are turning to the Adobe Experience Cloud to help them stay ahead. Adobe’s Cross-Solution team is a dynamic team of Architects who partner with customers so they can realize the most value from their Adobe investment. We work with senior executives to understand the customer’s technical challenges in adopting Adobe stack. We bring strategy and technology together to help our customers solve their critical marketing problems.
You will leverage your deep knowledge of digital marketing technology to align overall solution architecture to digital marketing strategy to become a trusted advisor to organizations that are planning, implementing and optimizing cross-channel digital marketing and experience initiatives.


Who you are:


The successful MSA will have deep digital marketing / experience product implementation expertise, along with a good grasp on technology & strategy. You should bring 10+ years of relevant experience focused on technical delivery and have excellent executive presence. You understand the importance of rock-solid digital strategy in order to respond to today’s digital challenges. You have the technical subject matter expertise, passion and leadership to successfully guide Adobe customers to exploit digital technologies to create new sources of value for their customers.
If you thrive in a hard-working environment where your ideas will shape both your Customer’s strategy and the go forward vision of your Consulting practice, then this is the team for you.


Your responsibilities are as follows:

Acts as a lead point of contact for Data Insights & Audiences (DI&A) Customer engagements. Manage multiple Customer engagements simultaneously. Lead cross-solution architecture on large, complex customer engagements, necessitating subject matter expertise and proficiency on multiple company products. Utilizes executive presence, digital marketing strategy, and software expertise to guide cross-functional project teams from the company, client or partner organizations through definition, deployment and optimization stages of company consulting engagements and ensure customer success. Work closely with Solution Customer Success Manager (SCSM), Account Executives, Global POD leaders across EMEA, APAC & AMERICAS. Provide strategic direction and foundational guidance and clarity on next steps and set them up to be more self-sufficient in driving maturity forward.


Technical experience:
• Mandatory technical skills: 12+ years of experience in designing solutions involving Adobe Solutions
• Experience in integration architecture patterns.
• Experience in Adobe Experience cloud (Adobe Analytics, Adobe Target, AJO, CJA & personalization platforms) and Digital marketing strategy
• Leading professional services role such as Technical/Solution Architector leading delivery of web applications or analytics implementations.
• Experience in designing and/or implementing solutions for any of the following: Web Analytics, Personalization, Customer Data Platforms and Customer Journey Analytics
• Hands on experience in solution Designing & Implementation on Adobe Analytics, CJA, Adobe Launch, Mobile SDK
 Review customized solu on design and implementa on strategies with emphasis on multi solution and digital strategy alignment
 Validate implementa on and follow through on issues un l resolved.
 Troubleshoot and reproduce the technical problems reported by customers and define workarounds.
 Iden fy gaps, highlight risks and document feedback or recommenda ons basis your assessments in standard ar facts with best-in class quality.
 Provide advisory to key stakeholders with industry best practices and recommendationsns throughout the implementa on process.
• Understanding of custom software development processes and engagement methodologies including Agile, Scrum and waterfall.
• Knowledge of current digital marketing trends and best practices on topics such as personalization, cross channel marketing, mobile, data driven optimization of experiences
• Innovative thinker and desire to help build out a new tool practice and be a pioneer within Customer Success Council
• Fantastic executive presence, capable of gaining trust of C level executives
• Strong verbal, presentation and written communication skills
• Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist
• Strong conflict resolution and negotiation skills
• Superb organizational skills to be able to coordinate complicated projects
• Exceptional team building and team management skills, with proven experience managing virtual teams
• Ability to manage in an environment of ambiguity with diverse stakeholders


Strategic excellence:
• Construct technical architecture of multiple solutions fitting client’s industry standards, use cases, strategy and technical needs
• Break down Customer strategies into phased roadmaps according to priorities, industry best practices, technology prerequisites and dependencies
• Contribute to Customer’s digital marketing strategies based on industry best practices
• Provide strategic guidance and direction to Customers for maximizing their digital marketing effectiveness.
• Use the latest best practice learning from the industry to help Customers ensure that marketing campaigns and solutions are fully integrated and fine-tuned via data driven insights
• Aware about latest technology trends, innovations and directions
Execution excellence:
• Act as Lead on large, complex customer engagements that may involve multiple teams from Adobe, Client, or partner organizations
• Coordinate with the core and field engineering teams as needed
• Oversee technical project delivery process with key contributors to help manage scope
• Maintain regular communication with both the customer and internal teams, and constantly manage customer expectations
• Achieve customer satisfaction through successful delivery of defined project scope and expanded partnership / ongoing engagements
• Compile and communicate customer requests and deployment issues internally to our core product teams through detailed use cases and documentation of current

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