Assistant Vice President

3 weeks ago

Gurugram, India Genpact Full time

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Assistant Vice President - OTC Global Process Lead

Role: Applicant would be responsible for running overall O2C operation without surprise and understanding team/Client.

Responsibilities

·Builds a collaborative relationship with the key client partners in the customer site, proactively asks for feedback and takes full responsibility of the process and overall account;

·Tracks customer concerns and enables resolution for client issues;

·Manages account financials (accruals, billing, MSS accuracy, revenue transfer, OP);

·Handles all client related communication, including but not limited to: recurrent operational reviews, NPS and strategic priorities;

·Responsible for negotiating and transitioning of a new scope within the managed accounts;

·Ensures the connection with the global and regional internal stakeholders to ensure a mutual approach in terms of account strategy and direction;

·Identifies and communicates risk areas to regional & global leadership, whilst providing solution-oriented points of view;

·Partakes to various internal & external projects, events, and initiatives;

·Ensures board of account efficiency by supporting architects & pathfinders within the account;

·Participates to internal transformation meetings, communicates LDT related plans & results to customer;

·Promote Genpact's values across teams in supervision.

·Manage end to end projects- Identify, design, and implement solutions for projects in the area of OTC to deliver financial and productivity benefits to customers in accordance with the contractual clauses concluded.

·As part of the projects ongoing with the client, actively drive the various automation initiatives around OTC (Robotics, Artificial Intelligence) in order to (over)achieve the targets

·As part of the Metrics performance model, actively drive the metrics improvement discussions, both from a metrics as well as yearly target perspective, in close cooperation with the operations leads

·Ensures that the performance objectives (KPIs) / process delivery time (SLAs) set under the contract are fulfilled.

·Acts as a secondary point of contact for all the escalations related to the process

·Conducts regular governance call with his counterpart

·Takes part of the transition and make sure standard split of activities are followed in the transfer, between Genpact and new GBS set-up at client end

·Make sure that there will be a good integration of the new GBS team, and a good relationship is created with the Genpact team, working closely together with the team

·Act as global finance business expert in source to pay and reporting tools and processes, in this role being the contact for global IT and translating global finance requirements towards IT, more specifically in the Order to Cash (OTC) domain

Qualifications we seek in you

Minimum Qualifications

·Experience in customer management related roles: e.g., team leader, Global Lead, etc.

·Several years of experience in a BPO/Call Center/Shared Services environment (represents an advantage)

·Experience in project management.

·Willingness to work autonomously and in teams playing different roles

·Accountability: See it, own it, and solve it mindset. Willingness to go the extra mile

·Great communication skills: Ability to build and maintain effective relationships of trust and credibility with internal stakeholders and suppliers.

·Execution: Ability to meet deadline and work well under pressure

·Project management and coordination skills is often required due to the complex nature and scope of many of our projects and initiatives.

·Ability to think strategically and communicate in a conceptual/structured way;

·Ability to translate finance business needs into efficient tools & processes

·Experience with the new technologies and a strong knowledge of ERP Tools especially in the SAP suite & Oracle

Preferred Qualifications/ Skills

·College or master’s degree in commerce.

·Curiosity and interest to learn as much as possible about the areas in which the company operates.

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