Product Support Analyst 2
3 weeks ago
Job Description
About BU
The Saas Ops team under Product team forms the crux of our powerful platforms and connects millions of customers to the product magic. This team of innovative thinkers develop and build products that help Epsilon be a market differentiator. They map the future and set new standards for our products, empowered with industry best practices, ML and AI capabilities. The team passionately delivers intelligent end-to-end solutions and plays a key role in Epsilon’s success story.
Why we are looking for you?
Senior Product Support Analyst is responsible for providing support to Epsilon's home-grown products. This includes analyzing, triaging, replicating, testing, troubleshooting, provide technical work-around and suggestions to clients, pertaining to Epsilon’s core product. A working knowledge of AWS Cloud, SQL, RHEL, Java, .Net, Oracle DB and Shell/Perl scripting, combined with a general understanding of networking concepts, ITIL framework, with stake holder communication and management experience. Creates solutions by developing, implementing, and maintaining Java/J2EE Cloud (AWS) based components and interfaces.
Why we are looking for you?
Responsible for development and maintenance of product with technologies involving Enterprise Java and Distributed technologies on Cloud, DevOps Continuous Delivery pipeline. Understand the issues raised by customers, do the deep dive analysis on impacted areas, come up with solution to un-block the customer. Responsible for providing the detailed Root Cause Analysis report once the Issue is resolved. Proactive towards taking up the initiatives and implement them with utmost quality.What will you enjoy in this role?
The Product Support Analyst -2 is responsible for providing support to Epsilon's home grown products. This includes analyzing, triaging, replicating, testing, troubleshooting, provide technical work-around and suggestions to clients, pertaining to Epsilon’s core product. A working knowledge of RHEL, Oracle DB, SQL, AWS and Shell/Perl scripting, combined with a general understanding of networking concepts, ITIL framework, with stake holder communication and management experience.
What will you do?
Ability to understand the customer issue in its entirety, triage, analyze, troubleshoot and where possible assist in resolving customer issues. Ability to associate priorities, risks with issues logged and actively escalate where required. Ability to drive issues to closure through interaction with a wide variety of stakeholders. Team player who is ready to contribute, lead and own elements of troubleshooting and problem resolution Documenting troubleshooting and problem resolution steps, by determining best course of action. Ability to learn and adapt to new technologies based on organization needs. Ensure all tickets meet the targets for resolution, escalation, documentation & completion.Qualifications
Bachelor's Degree in computer or engineering related field (or related field experience). Minimum of 3- 6 years related Product support engineering experience preferred, working directly with End-user customers Experience in troubleshooting issues related to web based UI Hands-on experience in Supporting Application running on Java or .net, with the ability to understand the code. Experience (hands-on) of at least one Unix Category OS (Linux, Solaris, SCO, AIX, etc.) Experience (hands-on) in writing SQL queries Conceptual/working knowledge of AWS, Networking and Communication protocol. Experience in RDBMS workings, with writing simple sql queries Hand’s on with Shell/Perl Script debugging Conceptual/working knowledge of API, Webhooks Knowledge of systems resource and performance analysis, SDLC process and/or functional engineering principles Willingness to work in a 24/7 shifts.-
Product Support Analyst 2
3 weeks ago
Bengaluru, India Epsilon Full timeJob DescriptionAbout BUThe Saas Ops team under Product team forms the crux of our powerful platforms and connects millions of customers to the product magic. This team of innovative thinkers develop and build products that help Epsilon be a market differentiator. They map the future and set new standards for our products, empowered with industry best...
-
Product Support Analyst 2
2 months ago
Bengaluru, India Epsilon Full timeJob DescriptionAbout BUThe Saas Ops team under Product team forms the crux of our powerful platforms and connects millions of customers to the product magic. This team of innovative thinkers develop and build products that help Epsilon be a market differentiator. They map the future and set new standards for our products, empowered with industry best...
-
Product Support Analyst 2
6 days ago
Bengaluru, Karnataka, India Epsilon Full timeJob DescriptionAbout BUThe Saas Ops team under Product team forms the crux of our powerful platforms and connects millions of customers to the product magic. This team of innovative thinkers develop and build products that help Epsilon be a market differentiator. They map the future and set new standards for our products, empowered with industry best...
-
Product Support Analyst 2
6 days ago
Bengaluru, Karnataka, India Epsilon Full timeJob Description About BU The Saas Ops team under Product team forms the crux of our powerful platforms and connects millions of customers to the product magic. This team of innovative thinkers develop and build products that help Epsilon be a market differentiator. They map the future and set new standards for our products, empowered with industry...
-
Technical Analyst 2-Support
6 days ago
Bengaluru, India Oracle Full timeAs a Technical Solution Analyst II, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used, including capturing log files, querying tables, updating database fields, and cycling servers....
-
Technical Analyst 2-Support
4 weeks ago
Bengaluru, India Oracle Full timeAs a Technical Solution Analyst II, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used, including capturing log files, querying tables, updating database fields, and cycling...
-
Technical Analyst 2-Support
1 week ago
Bengaluru, India Oracle Full timeAs a Technical Solution Analyst II, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used, including capturing log files, querying tables, updating database fields, and cycling...
-
Product Definition Analyst 2
3 weeks ago
Bengaluru, India Amadeus Full timeJob TitleProduct Definition Analyst 2Key responsibilitiesAnalyze and own business requirementsCoordinate with developers and other stake holders for the assessment of requirementsForesee/forecast risks, gaps and impactCoordinate and communicate business needs and priorities to concerned customers & stake holdersOwn and Manage the complete functional scope of...
-
Product Definition Analyst 2
2 months ago
Bengaluru, India Amadeus Full timeJob TitleProduct Definition Analyst 2Key responsibilitiesAnalyze and own business requirementsCoordinate with developers and other stake holders for the assessment of requirementsForesee/forecast risks, gaps and impactCoordinate and communicate business needs and priorities to concerned customers & stake holdersOwn and Manage the complete functional scope of...
-
Product Definition Analyst 2
6 days ago
Bengaluru, Karnataka, India Amadeus Full timeJob TitleProduct Definition Analyst 2Key responsibilitiesAnalyze and own business requirementsCoordinate with developers and other stake holders for the assessment of requirementsForesee/forecast risks, gaps and impactCoordinate and communicate business needs and priorities to concerned customers & stake holdersOwn and Manage the complete functional scope of...
-
Product Definition Analyst 2
2 months ago
Bengaluru, India Amadeus Full timeJob TitleProduct Definition Analyst 2Key responsibilities Analyze and own business requirementsCoordinate with developers and other stake holders for the assessment of requirementsForesee/forecast risks, gaps and impactCoordinate and communicate business needs and priorities to concerned customers & stake holdersOwn and Manage the complete functional scope...
-
Product Definition Analyst 2
3 weeks ago
Bengaluru, India Amadeus Full timeJob TitleProduct Definition Analyst 2Key responsibilities Analyze and own business requirementsCoordinate with developers and other stake holders for the assessment of requirementsForesee/forecast risks, gaps and impactCoordinate and communicate business needs and priorities to concerned customers & stake holdersOwn and Manage the complete functional scope...
-
Product Definition Analyst 2
6 days ago
Bengaluru, Karnataka, India Amadeus Full timeJob Title Product Definition Analyst 2Key responsibilities Analyze and own business requirements Coordinate with developers and other stake holders for the assessment of requirements Foresee/forecast risks, gaps and impact Coordinate and communicate business needs and priorities to concerned customers & stake holders Own and Manage the complete functional...
-
Product Analyst
4 weeks ago
Bengaluru, India INTO University Partnerships and IUP 2 LLP Full timeJob posting end date: 01/12/2023 Product Analyst Bengaluru-Hybrid Full Time INTO’s mission: Transforming international student academic and career success through exceptional university partnerships. We're searching for an experienced Product Analyst with 5+ years of experience. If you're a skilled data enthusiast who enjoys driving...
-
Product Analyst
3 weeks ago
Bengaluru, India INTO University Partnerships and IUP 2 LLP Full timeJob posting end date: 01/12/2023 Product Analyst Bengaluru-Hybrid Full Time INTO’s mission: Transforming international student academic and career success through exceptional university partnerships. We're searching for an experienced Product Analyst with 5+ years of experience. If you're a skilled data enthusiast who enjoys driving...
-
Product Analyst
6 days ago
Bengaluru, Karnataka, India INTO University Partnerships and IUP 2 LLP Full timeJob posting end date: 01/12/2023 Product AnalystBengaluru-Hybrid Full Time INTO's mission: Transforming international student academic and career success through exceptional university partnerships. We're searching for an experienced Product Analyst with 5+ years of experience. If you're a skilled data enthusiast who enjoys driving...
-
Sourcing and Procurement Support Analyst
2 months ago
Bengaluru, India JLL Full timeAbout the role #JLLTechAmbitions Jones Lang LaSalle, an international commercial real estate firm, is seeking for a support Analyst. JLL is a leading professional services firm that specializes in real estate and investment management. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can...
-
Systems Analyst 2-IT
1 day ago
Bengaluru, India Oracle Full timeBuilding off our Cloud momentum, Oracle has formed a new organization - Oracle Health Applications & Infrastructure. This team will focus on product development and product strategy for Oracle Health, while building out a complete platform supporting modernized, automated healthcare. This is a net new line of business, constructed with an entrepreneurial...
-
Product Analyst
6 days ago
Bengaluru, Karnataka, India NTT DATA Services Full timeReq ID:283120NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Product Analyst to join our team in Bangalore, Karnātaka (IN-KA), India (IN).Coupa PurchasingHigh Level Scope of...
-
Business Systems Analyst 2
3 weeks ago
Bengaluru, India Epsilon Full timeJob DescriptionAs a Business System Analyst 2, you will have an opportunity to be part of the Platform Delivery team. This team delivers world class marketing technology platforms using Epsilon’s market leading PeopleCloud suite of products, which support our clients’ multi-channel marketing strategies. This role requires you to have both business and...
