Customer Relations Officer

4 weeks ago


Mysuru, India Advanced Hair Restoration India Pvt Ltd Full time
  • Advise customers regarding our services and convince them about our strengths
  • Co-ordinate with the medical team and give suitable solutions for the customer
  • Achieve sales and revenue targets and work diligently to meet them
  • Resolve customer complaints quickly and effectively
  • Act as point of contact for complaints and escalate issues as appropriate
  • Help sales team up-sell or cross-sell services and products
  • Collaborate with internal teams to address customer needs
  • Participation in all Promotional Activities
  • Planning customer relations management strategies designed to attract and retain customers while expanding the brands reach and boosting consumer loyalty.
  • Creating emails and other content as part of a wider marketing campaign.
  • Implementing strategies to test the various forms of marketing developed by the team.
  • Liaising with other Government departments as and when needed.
  • Making sure the customer database is correctly segmented for targeted marketing activities.
  • Coming up with creative ideas, preparing proposals, overseeing the process & execution, and reporting the results to the Corporate Team
  • The ability to meet tight deadlines and outstanding time management skills.
  • Team working and leadership skills; create new strategies and stay on top of the administration side of things.
  • Commercial awareness. Must know his/her target market well and have the ability to create campaigns that grab the attention of customers and solves their problems.
  • Top quality analytical skills. A big part of your job involves gathering and analyzing data to help you understand your customer base and coming up with suggestions for improving the existing strategy.




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