SPS T4 Associate

2 weeks ago

Bengaluru, India ADCI - BLR 14 SEZ Full time
Description
At Amazon.com, we strive to be Earth’s most customer-centric company. To support this vision, we need exceptionally talented, bright, and driven people. If you would like to help us build the place to find and buy anything online, this is your chance to work hard, have fun, and make history.

The Selling Partner Support (SPS) organization in Amazon provides world-class support to our global Selling Partners, and is looking for a SPS T4 Associate in our program. The T4 Associate is accountable for providing support on tickets governed by internal service level agreements. The T4 Associate is responsible for creating a high-performance culture that demonstrate levels of ownership, accountability and selling partner advocacy that enable the vision of a remarkable Selling Partner/SPS/T4 on boarded groups’ experience. By serving as the first resolution point for SPS Associates supporting Trouble Tickets from Sellers, Brands and Vendors.
Roles and Responsibilities
This includes, but is not limited to:
•The SPS T4 Associate demonstrates end to end ownership of every ticket raised coupled with proactive problem solving and provides exceptional support.
•Demonstrates effective, clear and professional written and oral communication.
•Provides prompt and efficient service including the appropriate escalation of the issues.
•Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
•Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
•Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
•Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
•Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.

We are open to hiring candidates to work out of one of the following locations:

Bangalore, KA, IND

BASIC QUALIFICATIONS

- 1+ years of customer service experience
- 1+ years of driving process improvements experience
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

PREFERRED QUALIFICATIONS

- Experience within a customer service environment • Desire to expand skills into new areas.

  • Sps T4 Associate

    4 weeks ago

    Bengaluru, Karnataka, India ADCI - BLR 14 SEZ Full time

    1+ years of customer service experience - 1+ years of driving process improvements experience - Speak, write, and read fluently in English - Experience with Excel - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Description The Selling Partner Support (SPS) organization in Amazon provides world-class support to our...

  • Sp-welding Expert

    3 weeks ago

    Bengaluru, India ALSTOM Full time

    The Railway industry today is characterized by both a strong and sustained growth across the world. The trends that drive this are well known: With 6B€ of Sales and around 30,000 employees based in over 60 countries, Alstom develop & market the most complete range of systems, equipment and services offered today in the railway sector. Today we offer our...

  • Sp Expert- Torque Tightening and Riveting

    3 weeks ago

    Bengaluru, India ALSTOM Full time

    The Railway industry today is characterized by both a strong and sustained growth across the world. The trends that drive this are well known: With 6B€ of Sales and around 30,000 employees based in over 60 countries, Alstom develop & market the most complete range of systems, equipment and services offered today in the railway sector. Today we offer our...

  • Sps Advisor(Assr), Assr

    2 months ago

    Bengaluru, India ADCI - BLR 14 SEZ Full time

    Knowledge of ASSR process. (On-boarding seller) - Minimum of 12 months SPS experience - Must not be on an active performance plan SPS Associate Advisor will be responsible for improving the performance of the team on all key deliverables through quality support and coaching. - Associate Advisors are expected to effectively drive process changes in their...

  • Sps Advisor(Assr), Assr

    1 day ago

    Bengaluru, India ADCI - BLR 14 SEZ Full time

    Knowledge of ASSR process. (On-boarding seller) - Minimum of 12 months SPS experience - Must not be on an active performance plan SPS Associate Advisor will be responsible for improving the performance of the team on all key deliverables through quality support and coaching. - Associate Advisors are expected to effectively drive process changes in their...

  • SPS Associate, SPS

    4 weeks ago

    Bengaluru, India ADCI - BLR 14 SEZ Full time

    The Seller Support Associate acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a...

  • SPS Associate, SPS

    1 month ago

    Bengaluru, India ADCI - BLR 14 SEZ Full time

    The Seller Support Associate acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a...

  • SPS Associate, SPS

    5 days ago

    Bengaluru, India ADCI - BLR 14 SEZ Full time

    The Seller Support Associate acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a...

  • SPS Associate, SPS

    2 weeks ago

    Bengaluru, Karnataka, India ADCI - BLR 14 SEZ Full time

    The Seller Support Associate acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a...

  • SPS Associate, SPS

    3 months ago

    Bengaluru, India ADCI - Karnataka Full time

    The Seller Support Associate acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a...

  • SPS Associate, SPS

    4 weeks ago

    Bengaluru, India ADCI - Karnataka Full time

    The Seller Support Associate acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a...

  • SPS Associate

    2 weeks ago

    Bengaluru, Karnataka, India ADCI - BLR 14 SEZ Full time

    Job summary:The Seller Support on Boarding Associate acts as the primary interface between Amazon and our business partners. This is an onsite role.Associate are dedicated towards helping new seller get on-boarded on A.IN platform, the success measure is not just launching seller but more focused on how do we enable them to be successful on A.IN platform....

  • Sps Associate, Sps

    2 weeks ago

    Bengaluru, India ADCI - Karnataka Full time

    Education: Bachelor Degree in any discipline with 0-10 years of experience. - Excellent written and verbal communication. - Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement. - Weekly Off: Rotational two - consecutive day off (it is a 5-day working week with 2...

  • Sps Supervisor, Sps

    2 months ago

    Bengaluru, India ADCI - BLR 14 SEZ Full time

    3+ years of team management experience - Experience analyzing data and best practices to assess performance drivers - Experience conducting seller interaction audits and providing coaching to improve performance Key job responsibilities - Manages performance and behavior of 18-24 Amazon Associates through effective 1:1 meetings, coaching, and mentorship. -...

  • Sps Supervisor, Sps

    1 day ago

    Bengaluru, India ADCI - BLR 14 SEZ Full time

    3+ years of team management experience - Experience analyzing data and best practices to assess performance drivers - Experience conducting seller interaction audits and providing coaching to improve performance Key job responsibilities - Manages performance and behavior of 18-24 Amazon Associates through effective 1:1 meetings, coaching, and mentorship. -...

  • Sps Associate

    2 weeks ago

    Bengaluru, Karnataka, India ADCI - BLR 14 SEZ Full time

    1+ years of customer service experience Speak, write, and read fluently in English Experience with Excel Work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysJob summary:The Seller Support on Boarding Associate acts as the primary interface between Amazon and our business partners. This is an onsite role.Key job...

  • Sps Associate, Sps

    4 weeks ago

    Bengaluru, India ADCI - Karnataka Full time

    1+ years of customer service experience - 1+ years of driving process improvements experience - Speak, write, and read fluently in English - Experience with Excel - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Open for 24/7 working environment

  • Sps Associate, Sps

    2 weeks ago

    Bengaluru, Karnataka, India ADCI - BLR 14 SEZ Full time

    Speak, write, and read fluently in English Work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysBangalore, KA, IND Should be willing to work in rotational shifts and week off's

  • Sps Associate, Sps

    2 weeks ago

    Bengaluru, Karnataka, India ADCI - BLR 14 SEZ Full time

    1+ years of customer service experience 1+ years of driving process improvements experience Speak, write, and read fluently in English Experience with Excel Work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysVirtual Location - KA NA

  • Sps Associate, Sps

    2 weeks ago

    Bengaluru, Karnataka, India ADCI - Karnataka Full time

    1+ years of customer service experience 1+ years of driving process improvements experience Speak, write, and read fluently in English Experience with Excel Work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysBlr, KA, IND Open for 24/7 working environment