Reservation Manager

1 month ago

Udaipur, India Accor Full time

Company Description

Your Fairmont Journey Starts Here:

Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.


Job Description
To manage the reservations operations, ensuring the hotel standards and procedures are fully known and followed. To ensure a proper teamwork and supervise the reservation and telephone operator section at all times. To ensure the all incoming and out going room reservation request are attended and handled as per the hotel standards and procedures. To attract guest and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel’s image and to increase revenue. To recognize potential clients and to transmit information to the sales Department. To recognize VIP guests and to apply the concerned policies. To maintain a good commercial relationship with all the bookers: Guest/companies/Agencies. To promote the Accor loyalty programs and the hotel promotions. To ensure the privacy of the guests and the confidentiality of the information is respected. To act as representative of the Management when dealing with guest complaints or if a member of the reservation team is facing difficulties that she/he cannot solve on her/his own. To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recoding it. To be fully aware of and to report all guest comments or complaints. To ensure the Guest History records are accurately maintained and all recurring guest are pre-registered. To ensure a perfect knowledge of the hotel configuration and products among the team members. To ensure the achievement of Quality tools and yield Management performance with the reservation team. To implement and control the Focus and other financial and audit procedures. To offer assistance at any time in the operation and monitor, highlight and suggest improvements on any dysfunction. To ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups. To implement and follow up daily check lists. To assist in securing external guest accommodation should an overbooking occur. To provide updated reports and statistics to the management and other departments. Update availability and rates charts on TARS and other booking systems /channels.
Qualifications
Bachelor's degree in Hospitality Management, Business Administration, or related field preferred. Proven experience in reservations management within the Luxury hospitality. Excellent communication and interpersonal skills, with the ability to interact effectively with guests and team members. Strong organizational abilities and attention to detail, with the capacity to prioritize tasks and multitask in a fast-paced environment. Proficiency in reservation management software and familiarity with point-of-sale systems is advantageous. Ability to remain calm and composed under pressure, with demonstrated problem-solving skills.
Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

  • Reservation Manager

    1 month ago

    Udaipur, India FAIRMONT Full time

    Job DescriptionTo manage the reservations operations, ensuring the hotel standards and procedures are fully known and followed.To ensure a proper teamwork and supervise the reservation and telephone operator section at all times.To ensure the all incoming and out going room reservation request are attended and handled as per the hotel standards and...

  • Reservation Executive

    2 weeks ago

    Udaipur, India Parallel Hotel Full time

    HANDLING ALL RESERVATION INQUIRIES WHILE MAINTAINING A GOOD RELATIONSHIP WITH TRAVEL AGENTS AND CUSTOMERS. - MANAGE AND MAINTAIN ACCURATE INFORMATION IN THE RESERVATION SYSTEM. - ENSURING GUEST REQUIREMENTS ARE MET BY LIAISING WITH HOTEL TEAMS. - ENSURING AN EFFICIENT AND PROFESSIONAL SERVICE ON ALL GUEST COMMUNICATION CHANNELS. - ACTIVELY SELL HOTEL...

  • Reservations Executive

    3 weeks ago

    Udaipur, India Raffles Udaipur Full time

    Company Description Raffles Udaipur, your private oasis. A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery. Located On A 21 Acres Private Island Amid Lush Greenery, Perfect For A Rejuvenating Stay. Enjoy Seasonally Inspired Dining Experiences and Unmatched Hotel Services and Amenities. **Job...

  • Reservations Executive

    3 weeks ago

    Udaipur, India Accor Full time

    Company Description Raffles Udaipur, your private oasis. A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery. Located On A 21 Acres Private Island Amid Lush Greenery, Perfect For A Rejuvenating Stay. Enjoy Seasonally Inspired Dining Experiences and Unmatched Hotel Services and Amenities. Job...

  • Reservations Executive

    6 days ago

    Udaipur, Rajasthan, India Accor Full time

    Company Description Raffles Udaipur, your private oasis. A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery. Located On A 21 Acres Private Island Amid Lush Greenery, Perfect For A Rejuvenating Stay. Enjoy Seasonally Inspired Dining Experiences and Unmatched Hotel Services and Amenities. Job Description...

  • Reservations Executive

    2 months ago

    Udaipur, India Accor Full time

    Company Description Raffles Udaipur, your private oasis. A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery. Located On A 21 Acres Private Island Amid Lush Greenery, Perfect For A Rejuvenating Stay. Enjoy Seasonally Inspired Dining Experiences and Unmatched Hotel Services and Amenities. Job...

  • Reservations Executive

    3 weeks ago

    udaipur, India Accor Full time

    Company Description Raffles Udaipur, your private oasis. A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery. Located On A 21 Acres Private Island Amid Lush Greenery, Perfect For A Rejuvenating Stay. Enjoy Seasonally Inspired Dining Experiences and Unmatched Hotel Services and Amenities. Job...

  • Reservations Executive

    2 months ago

    udaipur, India Accor Full time

    Company Description Raffles Udaipur, your private oasis. A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery. Located On A 21 Acres Private Island Amid Lush Greenery, Perfect For A Rejuvenating Stay. Enjoy Seasonally Inspired Dining Experiences and Unmatched Hotel Services and Amenities. Job...

  • Director of Revenue Management

    2 weeks ago

    Udaipur, India Accor Full time

    Company DescriptionYour Fairmont Journey Starts Here:Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont invites you to embark on an unforgettable journey of luxuryJob DescriptionThe Director of Revenue Management is responsible for formulating and driving the hotel Commercial Strategy with the General Manager...

  • Director of Revenue Management

    3 weeks ago

    udaipur, India Accor Full time

    Company Description Your Fairmont Journey Starts Here: Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont invites you to embark on an unforgettable journey of luxury Job Description The Director of Revenue Management is responsible for formulating and driving the hotel Commercial Strategy with the General...

  • Director of Revenue Management

    6 days ago

    Udaipur, Rajasthan, India Accor Full time

    Company DescriptionYour Fairmont Journey Starts Here:Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont invites you to embark on an unforgettable journey of luxuryJob DescriptionThe Director of Revenue Management is responsible for formulating and driving the hotel Commercial Strategy with the General Manager in...

  • Director of Revenue Management

    1 month ago

    udaipur, India Accor Full time

    Company Description Your Fairmont Journey Starts Here: Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont invites you to embark on an unforgettable journey of luxury Job Description The Director of Revenue Management is responsible for formulating and driving the hotel Commercial Strategy with the General...

  • Director of Revenue Management

    1 month ago

    Udaipur, India Accor Full time

    Company Description Your Fairmont Journey Starts Here: Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont invites you to embark on an unforgettable journey of luxury Job Description The Director of Revenue Management is responsible for formulating and driving the hotel Commercial Strategy with the General...

  • Director of Revenue Management

    3 weeks ago

    Udaipur, India Accor Full time

    Company Description Your Fairmont Journey Starts Here: Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont invites you to embark on an unforgettable journey of luxury Job Description The Director of Revenue Management is responsible for formulating and driving the hotel Commercial Strategy with the General...

  • Director of Revenue Management

    6 days ago

    Udaipur, Rajasthan, India Accor Full time

    Company Description Your Fairmont Journey Starts Here: Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont invites you to embark on an unforgettable journey of luxury Job Description The Director of Revenue Management is responsible for formulating and driving the hotel Commercial Strategy with the General...

  • Front Office Executive

    2 months ago

    Udaipur, India Jobingo Hr Solution Full time

    Perform all check-in and check-out tasks - Manage online and phone reservations - Inform customers about payment methods and verify their credit card data - Register guests collecting necessary information (like contact details and exact dates of their stay) - Welcome guests upon their arrival and assign rooms - Provide information about our hotel, available...

  • Front Office Manager

    2 months ago

    Udaipur, India Kezan consulting Full time

    Overview:The FrontOffice Manager plays a crucial role in ensuring the smoothoperation of the front desk and reception area of the business.They are responsible for overseeing all front office functions andguest relations contributing significantly to the overall guestexperience and satisfaction.KeyResponsibilities:Supervising thefront desk staff and ensuring...

  • Front Office Associate

    7 days ago

    Udaipur, India Inde Hotel Full time

    ***: Represents the hotel to the guest throughout all stages of the guest's stay. Determinate's a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible. Verifies the guest's method of payment and follows established...

  • Business Development Intern

    6 days ago

    Udaipur, Rajasthan, India Fintastic Marketing Full time

    Job Title: Business Development InternLocation: UdaipurTerms: RemoteRequirements: Monday to SaturdayAbout UsFintastic Marketing is a marketing agency offering end-to-end social media and digital marketing services. From creating a buzz on social media, and creating a spectacle website, to relying on result-driven digital marketing services and building a...

  • Business Development Intern

    4 weeks ago

    udaipur, India Fintastic Marketing Full time

    Job Title: Business Development InternLocation: UdaipurTerms: RemoteRequirements: Monday to SaturdayAbout UsFintastic Marketing is a marketing agency offering end-to-end social media and digital marketing services. From creating a buzz on social media, and creating a spectacle website, to relying on result-driven digital marketing services and building a...