Telecaller-International Hexaware

CompanyOverview:Mekyek is hiring forBPO Services industry dedicated to delivering exceptional solutionsto our clients. We take pride in our commitment to excellence andcontinuous improvement setting high standards for ourservices.
Roleand Responsibilities:As aTelecalling Executive you will be instrumental in our sales andcustomer service functions. Serving as the primary point of contactfor customers you will provide crucial information about ourproducts and services address inquiries and ensure customersatisfaction. Your role will significantly contribute to creating afavorable impression of our company and fostering lasting customerrelationships.
KeyResponsibilities:

• Initiateoutbound calls to potential and existingcustomers.
• Promote products or services throughphone interactions.
• Handle customer inquiriescomplaints and communication.
• Comprehendcustomer needs and successfully closesales.
• Maintain accurate records of calls andsales in the database.
• Achieve call volume andsales targets.
• Adhere to communication scriptswhen engaging with customers.
• Establish andmaintain a positive rapport withcustomers.

CandidateQualifications:To excel inthis role you should possess:

• A highschool diploma or equivalentqualification.
• Prior experience in telecallingcustomer service or sales.
• Outstanding verbalcommunication skills.
• The ability to handlerejection positively.
• Strong persuasive andnegotiation abilities.
• Good listening skillsand empathy towards customers.
• Solid timemanagement and organizationalcapabilities.
• Capacity to collaborateeffectively in a team environment.
• Familiaritywith CRM systems and basic computerproficiency.

RequiredSkills:The essential skillsfor this role include:

• Inbound VoiceExperience
• ExcellentCommunication

sales,organizationalskills,outbound calling,empathy,computer proficiency,teamwork,crmsystems,negotiation skills,communication,listening skills,verbalcommunication,inbound voice experience,excellentcommunication,persuasive skills,time management,customerservice,persuasion

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