Staff Escalation Engineer

3 weeks ago

Bengaluru, India Nutanix Full time

The Opportunity

We ensure the success of our ground-breaking technology through cluster health monitoring, quick response time, and unparalleled customer intimacy. We are top-notch engineers from leading virtualization, compute, and networking companies with the ability to handle all problems that come our way. The Nutanix Support Team works closely with Sales and Software Engineers and serves as customer champions. The team supports our cloud solution and strives to provide an over-the-top support experience to our customers, leveraging our private cloud solution and ensuring a successful & enriching product experience for our customers. Nutanix Support Escalation team is looking for an experienced engineer responsible for solving some of the most complex and critical customer issues. You would also be providing technical assistance to other internal support members and upholding the technical excellence of the team. As a part of the Escalations Team, you will interact with Engineering, QA, Product Management, and other internal teams to ensure that Nutanix products are of the highest quality.  Product Support at Nutanix   Your Role Work on highly complex customer technical issues and drive the debugging, isolation, mitigation, and resolution of them Drive critical customer situations to closure by maintaining communication with customers, providing regular updates, conducting Root Cause Analysis, and maintaining consistent dialogue with Engineering as required Provide technical leadership to SRE teams on Nutanix products and customer handling Act as a technical escalation path for SRE teams for critical bug prioritization Perform case reviews for accounts identified as hot to improve customer satisfaction Proactively seek out issues that can affect the customers and take necessary steps to resolve them Improve the serviceability of the product by contributing to the development of tools to scale our field deployment and auto-support infrastructure Define and drive changes to our product with the Engineering teams Work with technology partners to resolve issues and push improvements in our ecosystem Develop and contribute to internal and external knowledge base articles Actively participate in support case deflection activities Be a champion for our customers. Go above and beyond to support their business and use of the Nutanix product   What You Will Bring The passion & ability to learn new things while never being satisfied with the status quo Excellent interpersonal communication skills that span both business and technical audience Solid problem-solving skills with a customer-centric approach. Be able to work in virtual teams comprising members of cross-functional teams Lead conference calls to ensure timely resolution of customer issues Qualifications and Experience: 8+ years of relevant industry experience Bachelor's degree in Engineering (or equivalent) A critical thinker and enjoys solving complex issues often involving code-level analysis. Deep understanding of Operating System principles & Extensive knowledge of UNIX/Linux Scripting knowledge (SHELL, Python) is desirable  Familiarity with concepts of distributed systems & x86 architecture Experience working with virtualization technologies like KVM, VMware, Hyper-V, and Xen. KVM or VMware is preferred. Experience with Docker and/or Kubernetes is a plus. Good Knowledge of networking components (Routing, Switching, Firewall, IPSEC, load balancer, Experience troubleshooting with Network Protocol Analysers (tcpdump, Wireshark)” --

  • Staff Escalation Engineer

    6 days ago

    Bengaluru, Karnataka, India Nutanix Full time

    The Opportunity We ensure the success of our ground-breaking technology through cluster health monitoring, quick response time, and unparalleled customer intimacy. We are top-notch engineers from leading virtualization, compute, and networking companies with the ability to handle all problems that come our way. The Nutanix Support Team works closely with...

  • Escalation Engineer

    6 days ago

    Bengaluru, Karnataka, India NetApp Full time

    Title: Escalation Engineer Location: Bangalore, Karnataka, IN, Requisition ID: About NetApp We're forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can't do it alone. We know when to ask for help, collaborate with others, and partner with...

  • Escalation Engineer

    4 weeks ago

    Bengaluru, India NetApp Full time

    Title: Escalation Engineer Location: Bangalore, Karnataka, IN, 560071 Requisition ID: 126158 About NetApp We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others,...

  • Escalation Engineer

    1 month ago

    Bengaluru, India Fortinet Full time

    Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Escalation Engineer to contribute to the success of our...

  • Escalation Engineer

    3 weeks ago

    Bengaluru, India Fortinet Full time

    Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Escalation Engineer to contribute to the success of our...

  • Lead Escalation Engineer

    3 weeks ago

    Bengaluru, Karnataka, India timesjobs Full time

    : Lead Escalation EngineerOffice:India - Bangalore SummaryDo you thrive in a start-up vibe? Were you built for a small, nimble, and dynamic team that's ready to win? If you answered yes, we want to talk to you We are now going back to our roots as a standalone business unit to focus on our SaaS businessan area where we see growth potential. This business...

  • Lead Escalation Engineer

    1 month ago

    Bengaluru, Karnataka, India timesjobs Full time

    : Lead Escalation EngineerOffice:India - Bangalore SummaryDo you thrive in a start-up vibe? Were you built for a small, nimble, and dynamic team that's ready to win? If you answered yes, we want to talk to you We are now going back to our roots as a standalone business unit to focus on our SaaS businessan area where we see growth potential. This business...

  • Lead Escalation Engineer

    2 months ago

    Bengaluru, Karnataka, India TIBCO Software India Pvt Ltd Full time

    Apply for Lead Escalation Engineer, Career Progress Consultants in Bengaluru/ Bangalore for Year of Experience on

  • Senior Escalation Engineer

    6 days ago

    Bengaluru, Karnataka, India Cloud Software Group Full time

    About the Company:Cloud Software Group merges Citrix and TIBCO, forming one of the largest cloud software providers globally, serving millions of users worldwide.Joining Cloud Software Group means making a real impact on people who rely on our cloud solutions to work from anywhere.We embrace diverse experiences, varied perspectives, and the willingness to...

  • Cloud Escalation Engineer

    4 weeks ago

    Bengaluru, India Palo Alto Networks Full time

    Job DescriptionYour CareerAs a Cloud Escalation Engineer - Prisma Access, your role is pivotal in ensuring the smooth operation and improvement of Palo Alto Networks SASE products, particularly Prisma Access.Your Impact  Here's a breakdown of what your role entails and the qualifications required:Escalation Management - Assume a leadership role in...

  • Cloud Escalation Engineer

    3 weeks ago

    Bengaluru, India Palo Alto Networks Full time

    Job DescriptionYour CareerAs a Cloud Escalation Engineer - Prisma Access, your role is pivotal in ensuring the smooth operation and improvement of Palo Alto Networks SASE products, particularly Prisma Access.Your Impact  Here's a breakdown of what your role entails and the qualifications required:Escalation Management - Assume a leadership role in...

  • Cloud Escalation Engineer

    4 weeks ago

    Bengaluru, India MPC Moving Picture Company Full time

    Company Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things...

  • Cloud Escalation Engineer

    4 weeks ago

    Bengaluru, India Palo Alto Networks Full time

    Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things...

  • Cloud Escalation Engineer

    3 weeks ago

    Bengaluru, Karnataka, India Palo Alto Networks Full time

    Our MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...

  • Cloud Escalation Engineer

    4 weeks ago

    Bengaluru, Karnataka, India Palo Alto Networks Full time

    Our MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...

  • Cloud Escalation Engineer

    3 weeks ago

    Bengaluru, India Palo Alto Networks Full time

    Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things...

  • Cloud Escalation Engineer

    6 days ago

    Bengaluru, Karnataka, India Palo Alto Networks Full time

    Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...

  • Escalation Analyst

    4 weeks ago

    Bengaluru, Karnataka, India timesjobs Full time

    Escalation Analyst Customer ServiceLocation: Bangalore, India; Trivandrum, IndiaDescription:Its an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazines Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take...

  • Escalation Analyst

    5 days ago

    Bengaluru, Karnataka, India timesjobs Full time

    Escalation Analyst Customer ServiceLocation: Bangalore, India; Trivandrum, IndiaDescription:Its an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazines Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take...

  • Escalation Analyst

    3 weeks ago

    Bengaluru, Karnataka, India timesjobs Full time

    Escalation Analyst Customer ServiceLocation: Bangalore, India; Trivandrum, IndiaDescription:Its an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazines Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take...