Sr. Customer Success Manager, SAARC Intelligence Services
3 months ago
With 1,000 intelligence professionals, over $300M in sales, and serving over 1,800 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company
As a Sr. Customer Success Manager, you will be joining a fast-paced and high-growth team delivering innovative cyber threat intelligence services and solutions that protect our customers. You will maintain a rapidly growing client portfolio and ensure our users get the most value out of our products and services. You’ll be responsible for driving product usage and adoption, as well as facilitating account growth/retention via tailored success plans. You’ll leverage your prior experience in customer success and cyber security to foster successful and long term client relationships with Recorded Future. Don’t miss your opportunity to become a Futurist
Recorded Future’s Intelligence Services mission is to partner with our clients to deliver successful security outcomes and business value from our solutions and services. Your days will be spent working closely with our clients to ensure that they are effectively using our intelligence cloud and services to positively impact a range of security functions including security operations, incident response, threat research, vulnerability management, risk, and geopolitical / physical threat teams.
What You’ll Do:
Act as the primary point of contact for customer security teams including SOC, CTI, IR, GRC, Fraud, and moreDrive product adoption across a diverse portfolio of the company’s clients across APJExecute our client engagement strategy by delivering comprehensive Success PlansManage and answer inquiries about our Intelligence Cloud, API/Integrations, and other servicesIdentify, assess, and escalate account risk factors and orchestrate remediation effortsWork closely across the Intelligence Services Department and other teams — Onboarding, Training, Support, Operations — to construct and scale solutions across customer businessesLearn our platform, stay current on cybersecurity events, and build deep familiarity with the various customer security functions where we deliver value Regularly capture and internally share your customers’ experience with Recorded FutureBe ultimately accountable for the overall health of each customer by ensuring high rates of customer adoption, growth, and retentionProviding assistance and support to customers in additional Asia Pacific regions beyond IndiaWhat You’ll Bring to the Team:
Knowledge:
Demonstrated experience in Customer Success and enablement principlesStrong understanding of Cyber/Information Security fundamentalsFamiliarity with Project Management processes, strategies, and methodsCompetencies:
Passion and drive for making customers happy and successful Positive, collaborative, and energetic attitude with a strong desire to make an impactPolished and professional approach for delivering customer engagementsProven history of successfully managing multiple, often competing priorities simultaneouslyExperience designing and executing communications and/or customer success programsDemonstrated ability to communicate, present and influence to convey complex concepts at all levels of the organization internally and externally with the client personnel–from an analyst up to the CISO Demonstrated passion for cyber security and intelligenceRequirements:
Bachelor’s degree or 3+ years of relevant Customer Success and SaaS work experienceExemplary interpersonal skills with ability to work cross functionally and with a proactive approach to client engagementWhy should you join Recorded Future?
Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.8-star user rating from Gartner and more than 45 of the Fortune 100 companies as clients.
-
mumbai, India Recorded Future Full timeWith 1,000 intelligence professionals, over $300M in sales, and serving over 1,800 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company! As a Sr. Customer Success Manager , you will be joining a fast-paced and high-growth team delivering innovative cyber threat intelligence services and solutions that protect...
-
Customer Success, Service
1 week ago
Mumbai, India Customer Success, Service & Operations Full timeApply for Customer Success, Service & Operations,Customer Service Engineer, Gautam in Mumbai ,Pune ,Visakhapatnam ,Raipur ,Vadodara for 0 - 3 Year of Experience on TimesJobs.com.
-
Product Security Specialist
3 months ago
Mumbai, India Infoblox Full timeDescription It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are...
-
Manager - Customer Success
2 weeks ago
Mumbai, India Parmar Consultancy Services Full timeJob Description: Customer Success Manager. Employment Type :Full-time. Location : Mumbai. CTC : Up to 8 LPA. Work From Office. Notice Period. 30 days. Ideal Industry Experience. Ecommerce industry. Sourcing Keywords. Customer Success Specialist. Interview Process. 2 virtual rounds. 1 HR round. Mandatory Educational Requirements. Any Graduate. Mandatory...
-
Intelligence Node
3 months ago
Mumbai, India Intelligence Node Full timeJob Description : Intelligence Node is an AI-driven price and competitive intelligence platform that empowers businesses to drive product level profitability and grow margins. With unmatched accuracy and speed, we detect market micro-movements and amplify these signals above the day-to-day data noise so that retailers and brands can make decisions in...
-
Customer Success Manager
6 days ago
mumbai, India Stack Digital Full timeWe’re looking for an experienced Trade Document Specialist with savvy interpersonal skills to join our client success team.A truly cross functional role, the successful candidate will be able to integrate their breadth and depth of knowledge in trade finance and managing incoming client queries& requests with speed and tact. In this role, the candidate is...
-
Customer Service Agent
4 months ago
Mumbai, India MyGlit Full time**Role**:Associate/Sr. Associate -(NonTechnical) **Timings**:Flexible (Permanent) **Industry**:BPO / ITES **Process**:Semi-Voice **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling Key Skills: Customer Relations Customer Service Customer Management customer service analyst Customer oriented Customer service advisor Customer...
-
Intelligence Node
2 months ago
Mumbai, India Intelligence Node Full timeIntelligence Node is an AI-driven price and competitive intelligence platform that empowers businesses to drive product level profitability and grow margins. With unmatched accuracy and speed, we detect market micro-movements and amplify these signals above the day-to-day data noise so that retailers and brands can make decisions in minutes, not days or...
-
Customer Success Manager
7 days ago
Mumbai, India Stack Digital Full timeWe’re looking for an experienced Trade Document Specialist with savvy interpersonal skills to join our client success team. A truly cross functional role, the successful candidate will be able to integrate their breadth and depth of knowledge in trade finance and managing incoming client queries & requests with speed and tact. In this role, the candidate...
-
Customer Success Manager
7 days ago
Mumbai, India Stack Digital Full timeWe’re looking for an experienced Trade Document Specialist with savvy interpersonal skills to join our client success team. A truly cross functional role, the successful candidate will be able to integrate their breadth and depth of knowledge in trade finance and managing incoming client queries & requests with speed and tact. In this role, the candidate...
-
Customer Success Manager
6 days ago
Mumbai, India Stack Digital Full timeWe’re looking for an experienced Trade Document Specialist with savvy interpersonal skills to join our client success team. A truly cross functional role, the successful candidate will be able to integrate their breadth and depth of knowledge in trade finance and managing incoming client queries & requests with speed and tact. In this role, the candidate...
-
Customer Success Specialist
3 months ago
Mumbai, India CIEL HR Services Full timeHi, Description: Must Have: Experience working with clients in the UK or other international markets. Proven experience (4-6 years) in customer success, account management, or a related role, with a specific focus on supporting SAAS (software as a service) business, GenAI technologies. Strong communication and interpersonal skills to effectively engage...
-
Intelligence Node
4 days ago
Mumbai, India Intelligence Node Full timeIntelligence Node is an AI-driven price and competitive intelligence platform that empowers businesses to drive product level profitability and grow margins. With unmatched accuracy and speed, we detect market micro-movements and amplify these signals above the day-to-day data noise so that retailers and brands can make decisions in minutes, not days or...
-
Customer Success Manager
2 days ago
Mumbai, India Finkraft Full timeCompany DescriptionFinKraft.ai is a Mumbai-based company having fortune 500 clients specializing in providing reliable automated solutions to simplify complex business processes. The company has developed a robust automated SaaS platform that eliminates human error in processes such as gathering information, collecting data, and reconciling records. Clients...
-
Customer Success Manager
2 days ago
Mumbai, India Finkraft Full timeCompany DescriptionFinKraft.ai is a Mumbai-based company having fortune 500 clients specializing in providing reliable automated solutions to simplify complex business processes. The company has developed a robust automated SaaS platform that eliminates human error in processes such as gathering information, collecting data, and reconciling records. Clients...
-
Customer Success Manager
1 day ago
Mumbai, India Finkraft Full timeCompany Description FinKraft.ai is a Mumbai-based company having fortune 500 clients specializing in providing reliable automated solutions to simplify complex business processes. The company has developed a robust automated SaaS platform that eliminates human error in processes such as gathering information, collecting data, and reconciling records....
-
Intelligence Node
2 weeks ago
Mumbai, India Intelligence Node Full timeChartered Accountant - Intelligence Node is a hyper growth tech start-up funded by NEA and Orios Venture Partners operating within the Big Data analytics space with operations in Mumbai, London and New York whilst serving the global retail community with its proprietary pricing optimization and merchandising SaaS tools.- Founded by a dynamic team of...
-
Customer Success Manager II
3 months ago
mumbai, India AVEVA Full timeAVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the...
-
Customer Success Manager II
3 months ago
Mumbai, India AVEVA Full timeAVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the...
-
Customer Success Manager
1 week ago
mumbai, India Enpointe IO Full timeCompany DescriptionEnpointe IO is a specialized product engineering, web, and app development company based in Mumbai. We offer next-generation solutions for small and large businesses, creating custom websites and apps that increase online visibility and stand out from the crowd. Our services include web design, web development, app development, and product...
