Service Planner

2 weeks ago

Mumbai, India 5100 Kyndryl Solutions Private Limited Full time

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.


The Role

Join us at Kyndryl as a Service Planner and play a pivotal role in redefining the art of service delivery. In this role, you'll be the architect of exceptional service experiences, encompassing technical domains specified in our customer contracts – seamlessly bridging our customers’ needs with Kyndryl’s standard best practices.

Your role extends beyond the ordinary as you take the lead in guiding and mentoring our dedicated account teams. You'll empower them with the knowledge of best practices, from the initial survey stage through engagement, transition, and steady-state operations, ensuring that Kyndryl’s standards are demonstrated in every aspect of our service delivery.

Picture yourself as the orchestrator of a global symphony, coordinating our customers' unique needs with the standardized service offerings provided by Kyndryl across the world. You’ll be able to harmonize these elements efficiently, identifying opportunities for enhancement and swiftly resolving any shortages through meticulous scheduling. It's a complex ballet, but you'll excel at it – even in the face of major critical situations.

You will work closely with Delivery Project Executives and account teams to determine resource allocation, select the right tools, define procedures, and establish security, privacy, and quality policies. Your expertise will be critical in evaluating risks and setting delivery times and conditions across a spectrum of scenarios, including major critical situation management. Together, you'll define Service Level Agreements (SLAs) and penalties, ensuring our commitment to excellence.

The heart of your role lies in collaboration, where you'll bridge the gap between support teams and customers, facilitating project and problem resolution. Your focus on technology and the application of your expertise in specific fields will be instrumental in sizing the right number of resources to fulfill the commitments made in our signed contracts.

As a Service Planner your expertise extends to the validation of Service Delivery Plans, where you'll oversee parts planning, education, and service documentation, ensuring that all support kits are prepared. In addition, you'll be the collector of regional and geographic needs, including national language-specific requests, ensuring our services cater to the most granular requirements.

If you're ready to embrace an opportunity that allows you to shape the future of service planning – Kyndryl is the place to be. Join us in delivering exceptional customer service, and together, we'll set new standards of excellence in service planning and execution.

Your Future at Kyndryl
We have opportunities that you won’t find anywhere else, including hands-on experience and learning opportunities. Whether you want to broaden your knowledge base or narrow your scope and in a specific sector, you can find your opportunity here.


Who You Are

Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

•6+ years of experience in a Customer Service/Support environment
•Previous experience in a service planning, product management, or a related role especially in a global context
•Proven ability to develop long-term service strategies that align with business objectives

Preferred Skills and Experience

•Bachelor's degree in business, finance, or a related technical field
•Six Sigma, PMP, and/or other relative certifications
•Knowledge of financial modelling and analysis


Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.


What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

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