Assistant Vice President, Service Delivery
2 weeks ago
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Assistant Vice President, Service Delivery & Digital Transformation
Genpact is a global professional services firm delivering digital transformation
We are seeking a dynamic and experienced Assistant Vice Presidentto lead our service delivery and digital transformation efforts for manufacturing clients.
This role will focus on two key areas:
1. Service Delivery Leadership for RM&D Operations:
Provide leadership to all remote monitoring and diagnostic (RM&D)
operations in India for manufacturing clients.
Oversee day-to-day operations with a focus on continuous improvement,
people leadership and delivering exceptional client experiences.
Drive innovation, solutioning, and presales efforts to grow the RM&D
portfolio.
2. Digital Leader for Automation and Digitization:
Lead and drive automation and digitization efforts across aftermarket
services and supply chain operations for manufacturing clients.
Develop and implement strategies to enhance digital transformation and
generate incremental productivity within global teams engaged in
operations.
Responsibilities
Lead RM&D operations, ensuring high standards of performance and service
delivery.
Foster a culture of continuous improvement and innovation within the team.
Collaborate with cross-functional teams to identify opportunities for process
improvements and implement innovative solutions.
Drive digital transformation initiatives, leveraging digital tools and technologies to
enhance automation and digitization efforts.
Generate incremental productivity within global teams by implementing effective
digital strategies.
Monitor industry trends and emerging technologies to keep the organization at the
forefront of digital advancements.
Provide leadership and mentorship to team members, promoting professional
growth and development.
Qualifications we seek in you
Minimum Qualifications / Skills
Computer science or engineering degree is a must.
Prior experience running complex 24/7 product monitoring helpdesks or remote
operations centersarea must.
Digital transformation experience is essential.
Experience with analytics development to enhance alerting capabilities within
manufacturing products is preferred.
Managing client experience is a must.
Prior people leadership experience is essential.
Experience with the whole automation suite, including technologies like Python,
RPA (Robotic Process Automation), AI, ML (Machine Learning), and IoT (Internet of Things), Power BI is required.
Experience in solutioning and new capability development is a plus
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