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XM Analyst

2 months ago

Mumbai, India Zill Consulting Full time
A Day in the Life:
  • Quickly become an expert on the Qualtrics Experience Management (XM) Platform and related solutions.
  • Serve as main point of contact for clients during implementation and manage the project to completion.
  • Design and document functional and technical requirements and help scope projects by understanding timelines and work.
  • Solve complex technical implementations both independently and in a team environment.
  • Clearly communicate solutions back to clients through calls and email.
  • Train and teach clients on specific and new aspects of the Qualtrics Experience Management (XM) Platform and related solutions.
  • Continually adapt and develop in-depth product knowledge and learn new technologies.
  • Be a key stakeholder in building ZILL’s relationship with the client.

RequirementsExperience:
  • 0-2 years’ experience as an Implementation Consultant
  • Familiarity with SaaS platforms and cloud-based solutions, with the ability to grasp complex software and learn new technologies quickly.
  • Strong foundational knowledge in data analytics and interpretation.
  • Knowledge of Survey Programming tools like Decipher and Confirmit shall be an advantage.

Qualifications & Requirements:
  • Bachelor’s degree in business, Computer Science, Information Systems, or a related field; a master’s degree is preferred.
  • Exceptional verbal and written communication skills, with the ability to explain technical details to a non-technical audience.
  • Robust problem-solving abilities, analytical skills, and a detail-oriented mindset.
  • Agility in learning and adapting to new technologies and changes in a rapidly evolving industry.


Benefits



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