Associate - AR Collections (US)

4 months ago


Mumbai, India Mettler Toledo Full time

Our Opening and Your Responsibilities

  • Resolving Outstanding Invoices in accounts receivables by contacting customer through Calls/ Emails from shared services center in India.
  • Control overdue ageing of outstanding invoices.
  • Ensuring smooth inflow of cash within payment terms.
  • Sending reminders to customer to avoid payment delays.
  • Resolving unapplied credit items on US customer's account by contacting customer via phone/ email.
  • Ensuring monthly progress by resolving substantial amount.
  • Collaborating with collection and cash application team as per requirement.
  • Meeting productivity and quality benchmark defined from time to time
  • Ensuring regular communication with Business Unit personnel to ensure issues are resolved immediately.
  • Ensuring deliverables as per agreed SLA's.
Shift Timings 5:30pm - 2:30am (Monday - Friday)

What You Need to Succeed

Technical Skills
  • 3-4 years' experience into International customer service preferably into cash collections.
  • SAP knowledge will be preferred.
  • Telephonic skills should be excellent
Soft Skills
  • Fluency in English (written and spoken)
  • Good communication skills (verbal, written, presentation)
  • Strong process knowledge with focus on constantly improving productivity and processes

Our Offer to You

* "One Team" that thrives on collaboration and innovation.  * Opportunities to work with Global teams.  * An open, fair, and inclusive environment  * Multitude of learning and growth opportunities  * Medical insurance for you & your family, with access to Telemedicine application  * A brand name that is identified worldwide with precision, quality, and innovation.



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