Associate - AR Collections (US)
4 months ago
Our Opening and Your Responsibilities
- Resolving Outstanding Invoices in accounts receivables by contacting customer through Calls/ Emails from shared services center in India.
- Control overdue ageing of outstanding invoices.
- Ensuring smooth inflow of cash within payment terms.
- Sending reminders to customer to avoid payment delays.
- Resolving unapplied credit items on US customer's account by contacting customer via phone/ email.
- Ensuring monthly progress by resolving substantial amount.
- Collaborating with collection and cash application team as per requirement.
- Meeting productivity and quality benchmark defined from time to time
- Ensuring regular communication with Business Unit personnel to ensure issues are resolved immediately.
- Ensuring deliverables as per agreed SLA's.
What You Need to Succeed
Technical Skills
- 3-4 years' experience into International customer service preferably into cash collections.
- SAP knowledge will be preferred.
- Telephonic skills should be excellent
- Fluency in English (written and spoken)
- Good communication skills (verbal, written, presentation)
- Strong process knowledge with focus on constantly improving productivity and processes
Our Offer to You
* "One Team" that thrives on collaboration and innovation. * Opportunities to work with Global teams. * An open, fair, and inclusive environment * Multitude of learning and growth opportunities * Medical insurance for you & your family, with access to Telemedicine application * A brand name that is identified worldwide with precision, quality, and innovation.
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