Team Lead, Technical Solutions, EMEA GCOC

3 months ago

Gurugram, India Criteo Full time

What You'll Do:

We are seeking a highly motivated Technical Solutions Engineer Team Lead to lead our existing EMEA GCOC TS team based in India. The successful candidate has solid experience or deep interest in the Ad Tech industry and a real passion for helping the team to grow.

Reporting to the GCOC TS, Global Manager you will oversee the EMEA day-to-day client operations and act as Team Lead to the EMEA GCOC team based in India. This role requires a versatile skillset; the position allows the candidate to gain experience helping guide a team of technical solution engineers and work closely with our business partners while keeping a piece of technical tasks as well. A Team Lead of Technical Solutions works in partnership with local and commercial operations management teams as well as the regional Technical Solutions team to deliver quality solutions, quick order-to-cash flow, and customer satisfaction. The ideal candidate will have finely tuned communication skills, searching for creative solutions, an excellent business instinct, burgeoning leadership skills, and the ability to work outside their comfort zone to push the business forward.

This role is based in either Gurgaon, India, or Hyderabad, India


As this role supports our global business, work hours will be between 12:30 pm IST to 09:30 pm IST (March – October) and 1:30 PM IST to 10:30 PM IST during daylight savings (November – February)

The team

Raise the bar and further develop the strong team spirit and each unique and special individual of the team.Mentor and develop team, ensuring they focus on the right priorities and get support when needed.Support the business to ensure client/partner technical requirements and timelines are met.Ensure the most efficient task distribution within the team, make sure the team have the tools and training to do their job effectively.Work closely with the Technical Solutions Leads in the APAC region.Support in hiring team members and be responsible for successfully onboarding them.Contribute to the continuous improvement effort on Criteo Technical guidelines & processes to deliver improvementsReport activities and performances to your manager on a regular basis

The KPIS

Be the arbiter of quality work in the teamFocus on driving our core KPIs (Reduce ticket resolution times and handle optimization & support ticket volumes)Maintain the team engagementStrength the partnership with other teams in Criteo


Core TS responsibilities

Understanding of Criteo products’ integration flows from a technical and sales perspectiveWork with the internal stakeholders in Criteo to understand client business objectivesPlan the integration strategy in order to improve integration timesBe responsible and have ownership for the designed end to end solution’s projects.Pipeline reportingReview campaign performance and optimize them via new set up and integration changesTroubleshoot live campaigns to improve campaign performance and customer satisfactionTechnical rollout of new products added on the client’s portfolio such as App or WebWork with the Client Focus Teams to understand and execute the operational tasks related to client’s business objectivesExecute the implementation of new features and productsTroubleshoot standard product issues and propose ways forward


Continuous improvement of processes and tools

Participate with the wider global team to improve and develop new tools and processes.Redefine processes to make the Technical Solutions team more efficientProactive development of tools and solutions that will have an impact on our campaign performance or set up to support the growth of GCOC TS APAC team and facilitate the day-to-day job of your team membersProvide guidance to other team members on areas of expertise

Who You Are:

Degree in computer science or technology related degree.Fluent in English, both spoken & written.Experience in reviewing and debugging code in the following software languages: HTML, JavaScriptProactivity associated to a "can do" way of working.Team spirit oriented, sharing best practices and open to train other team members.Strong interpersonal and communication skills across all levels of interlocutors.Project Management skills ensuring that internal and external teams meet deliverables on time and under budget.Autonomous, proactive, and problem solver by nature with an extreme capacity to think out of the box.Autonomous personality and interested in taking initiatives and lead on projects.Pre-sales/Sales engineer skills to develop from the technical angle new business on existing clients or helping sign new ones in collaboration with Sales teams.Problem-solving and a positive attitude in a fast pace environment.Curious by definition - Passion for solution consultation and business analysis.Ability to work on multiple projects at once, prioritize and execute a large number of tasks, and resolve issues quickly.Attention to detail to act as a consultant and be reactive in front of any potential situations.

  • Team Lead, Data Analyst

    4 months ago

    Gurugram, India Criteo Full time

    What You'll Do:As Team Lead, Analytics, EMEA-GCOC team, you will be a key player in understanding every aspect of Criteo’s complex Marketing Solutions & Retail Media business. This role interfaces across the organization to answer challenging analytical questions related to the performance and growth of Criteo’s Retail Media solutions. Criteo’s...

  • Team Lead Data Analyst

    4 months ago

    Gurugram, India Criteo Full time

    What You'll Do:As Team Lead, Analytics, AMER-GCOC team, you will be a key player in understanding every aspect of Criteo’s complex Marketing Solutions & Retail Media business. This role interfaces across the organization to answer challenging analytical questions related to the performance and growth of Criteo’s Retail Media solutions. Criteo’s...

  • Technical Solutions Engineer, Global Client Operations Center

    4 months ago

    gurugram, India Criteo Full time

    What You'll Do: As a Technical Solutions Engineer, Global Client Operations Center (GCOC), you’ll become the expert on our standard products to support the Client Focus In-market teams with the implementation of the right technology to achieve client’s goals. You will be a key player in scaling the support of our clients and improving the overall...

  • Specialist, AdOps Trafficking GCOC

    3 months ago

    Gurugram, India Criteo Full time

    What You'll Do:Setup a wide variety of display or mobile campaigns according to client’s goal including campaign creation, budget setup, banner creation, tracking testing;Perform pre-launch checks for Criteo campaigns and escalate any issues to commercial or technical teamFollow changes and updates to product or processes and quickly adapt to...

  • Technical Solutions Engineer, Global Client Operations Center

    4 months ago

    Gurugram, India Criteo Full time

    What You'll Do:As a Technical Solutions Engineer, Global Client Operations Center (GCOC), you’ll become the expert on our standard products to support the Client Focus In-market teams with the implementation of the right technology to achieve client’s goals. You will be a key player in scaling the support of our clients and improving the overall...

  • Technical Solutions Engineer, Global Client Operations Center

    1 week ago

    gurugram, India Criteo Full time

    What You'll Do:As a Technical Solutions Engineer, Global Client Operations Center (GCOC), you’ll become the expert on our standard products to support the Client Focus In-market teams with the implementation of the right technology to achieve client’s goals. You will be a key player in scaling the support of our clients and improving the overall...

  • Operations Team Lead

    1 month ago

    Gurugram, India IGT Solutions Full time

    Requirement:Must have handled a team size of at least 15-20 FTEsMust have experience of corporate travelCollaborate with internal & external stakeholders for providing real time feedbackResponsible for resolving team concerns with weekly & monthly connectsResponsible for maintaining the team quality & accuracy within the processResponsible for team...

  • Operations Team Lead

    1 month ago

    Gurugram, India IGT Solutions Full time

    Requirement:Must have handled a team size of at least 15-20 FTEsMust have experience of corporate travelCollaborate with internal & external stakeholders for providing real time feedbackResponsible for resolving team concerns with weekly & monthly connectsResponsible for maintaining the team quality & accuracy within the processResponsible for team...

  • Operations Team Lead

    2 days ago

    gurugram, India IGT Solutions Full time

    Requirement: Must have handled a team size of at least 15-20 FTEs Must have experience of corporate travel Collaborate with internal & external stakeholders for providing real time feedback Responsible for resolving team concerns with weekly & monthly connects Responsible for maintaining the team quality & accuracy within the process Responsible for team...

  • Operations Team Lead

    1 week ago

    gurugram, India IGT Solutions Full time

    Requirement:Must have handled a team size of at least 15-20 FTEsMust have experience of corporate travelCollaborate with internal & external stakeholders for providing real time feedbackResponsible for resolving team concerns with weekly & monthly connectsResponsible for maintaining the team quality & accuracy within the processResponsible for team...

  • Operations Team Lead

    1 month ago

    Gurugram, India IGT Solutions Full time

    Requirement: Must have handled a team size of at least 15-20 FTEs Must have experience of corporate travel Collaborate with internal & external stakeholders for providing real time feedback Responsible for resolving team concerns with weekly & monthly connects Responsible for maintaining the team quality & accuracy within the process Responsible for team...

  • Technical Lead

    2 months ago

    Gurugram, India Hudson RPO Full time

    Role : Business Solutions Integration Technical Lead Location : GurugramRole Purpose :Reporting to Business Solutions Architecture & Ops Lead you will be the Integration Technical Lead role for Business Solutions integrations landscape. This is a complex business applications landscape supported by a mix of both Mulesoft and direct P2P integrations for...

  • Orchestrator Technical lead

    3 months ago

    Gurugram, India Bravura Solutions Full time

    Bravura’s Commitment and Mission At Bravura Solutions, collaboration, diversity and excellence matter. We value your ideas, giving you room to be curious and innovate in an exciting, fast-paced, and flexible environment. We look for many different skills and abilities, as well as how you can add value to Bravura and our culture. As a Global FinTech...

  • Customer Success Operations Manager,EMEA

    1 month ago

    Gurugram, India PubMatic Full time

    Customer Success Operations Manager, EMEALocation: Gurugram, HR, INDepartment: Client OperationsCompany DescriptionPubMatic (Nasdaq: PUBM) is an independent technology company maximizing customer value by delivering digital advertising’s supply chain of the future.PubMatic’s sell-side platform empowers the world’s leading digital content creators...

  • Customer Success Operations Manager,EMEA

    1 month ago

    Gurugram, India PubMatic Full time

    Customer Success Operations Manager, EMEALocation: Gurugram, HR, INDepartment: Client OperationsCompany DescriptionPubMatic (Nasdaq: PUBM) is an independent technology company maximizing customer value by delivering digital advertising’s supply chain of the future.PubMatic’s sell-side platform empowers the world’s leading digital content creators...

  • Customer Success Operations Manager,EMEA

    1 week ago

    gurugram, India PubMatic Full time

    Customer Success Operations Manager, EMEALocation: Gurugram, HR, INDepartment: Client OperationsCompany DescriptionPubMatic (Nasdaq: PUBM) is an independent technology company maximizing customer value by delivering digital advertising’s supply chain of the future.PubMatic’s sell-side platform empowers the world’s leading digital content creators...

  • Customer Success Operations Manager,EMEA

    3 weeks ago

    Gurugram, India PubMatic Full time

    Customer Success Operations Manager, EMEA Location: Gurugram, HR, IN Department: Client Operations Company Description PubMatic (Nasdaq: PUBM) is an independent technology company maximizing customer value by delivering digital advertising’s supply chain of the future.PubMatic’s sell-side platform empowers the world’s leading digital content creators...

  • Technical Lead

    4 months ago

    Gurgaon/Gurugram, India Qwazent Talent Solutions Full time

    About Company Our client is a trusted partner for enterprises and businesses helping them optimise their collections, payments and transaction flows. Over the past 8 years plus, they have rolled out multiple pioneering digital solutions in partnership with leading banks creating an ecosystem of trust, transparency and simplified financial transactions. They...

  • Technical Lead

    4 months ago

    Gurugram, India Zenatix Solutions Full time

    Role Overview:We are looking for a dynamic Technical Lead to oversee different aspects of integrations of our cloud stack with third party external systems. The ideal candidate should have a strong background in Python/Django and extensive experience integrating with third party systems (irrespective of the domain) at a production scale. The person should...

  • SAP Ariba Senior Consultant

    4 months ago

    Gurugram, India SAP Full time

    What you’ll do The ISBN Technology Consultant is accountable for driving initiatives with the SAP Cloud Solutions to automate their buying processes and drive collaborative commerce with their vendors. The Consultant's responsibilities include the implementation of the SAP Procurement Solution to the customer’s business applications, in the majority...