Service Relationship Manager

2 months ago

Ahmedabad, India Mintskill HR Solutions LLP Full time
PositionName : Service Excellence Specialist(SES)Department CIIB :Wholesale Integrated ServiceExcellence(WISE)

JobRole:

1

Portfolio

Handlingof specified portfolio by providing services related to LegalDocumentation and Credit Admin activities in CIIB. Working closelywith the Cluster Manager to support for delivery of allactionables.

2

SanctionLetter

Issuanceof sanction letter as per the terms and conditions ofSanction.

3

Securitydocumentation

Issuanceof security documents as per the terms ofsanction.

4

Verification

Verificationof Constitutional documents (MOA Partnership Deed etc.)Authorisations (BR Partnership Letters etc.) for availingfacilities creating security execution of documents and scrutiny ofexecuted documents to ensure properexecution.
#Capabilityto check the original property documents submitted by the mortgagorat the time of mortgage creation in terms of Mortgage Deed /TSR

5

ROC/ CERSAI relatedcompliances

Ensuringregistration of security charges in favour of the bank whereverapplicable. Also removal of nonrequired charges ifany

6

Documentchecking and limitloading

Ensuringproper execution of documents / compliance with the terms andconditions of sanction and receipt of approvals for deferrals incase of nonsubmission / discrepantdocuments.

#Handling Limit Loading in Bankssystems
#Updation and Management ofSecurity/Collateral

7

SecurityCreation /Perfection

Creationof security as approved and getting the security perfected incoordination with client / otherbanks.

8

ClientVisits

Visitingclients office for execution of documents wrt Credit facilitiessanctioned.

Attendingconsortium meetings for document execution.
#Discussingwith clients on negotiation in documents and seeking approvalthereof.
Meeting clients on regular intervals tounderstand their service issues with the bank and getting themresolved with coordination with internalstakeholders.

9

Custodian

Ensuringproper care and safety of documents held in FRFC and complying withthe laid down process / procedure for storage ofdocuments.

10

DocumentTracking

Trackingof documents for receipt; deferral; expiry etc throughsystems

11

Closure/trackingofdeferrals

Ensuringthat deferrals are closed within timelines by arranging necessarydocuments/ approvals.
Trackingdeferrals for regularization with escalation to the concernedRM/Business under advice to Credit Approvers and monitoring expiryofdocuments.

12

Liaison

WithBusiness Teams Legal; Credit; RMs; CPC Audit Service Providers etcfor timely and quality deliverables by resolution of issues/answeringqueries

13

MIS

Maintainingnecessary MIS for reportingpurposes.

14

Projects

Ensuringcompletion of projects allocated within thetimeframe

15

Audit

Handlingof RBI/Internal/Statutory/Concurrent Auditrequirements.

16

Limitclosure

HandlingClosure of limits and release of securities and issuance of No DuesCertificate





Requirements

JobRequirements:

  • Relevantexperience in handling legal documents / service relationship inclient facingrole.
  • CA/MBAwith 57 years ofexperience
  • Abilityto Influence/relationship ManagementSkills.
  • Analyticaland financialskills
  • Strongcommunication.
  • EyeFordetail.


Business Banking Credit appraisal and sanction letter issuance JobRequirements: Relevant experience in handling legal documents /service relationship in client facing role. CA/MBA with 5-7 yearsof experience Ability to Influence/relationship Management Skills.Analytical and financial skills Strong communication. Eye Fordetail.

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