Network Consulting

Found in: Talent IN C2 - 3 weeks ago

Mumbai, India Cisco Full time

  What You’ll Do

Drive technology design, implementation, execution, and/or optimization for projects/accounts to accelerate customer outcomes. Assist customers with integration and implementation of tools, systems, and service assurance for Cisco technologies. Support presale activities and translate business requirements into solution design. Build customer simulations in test labs to resolve/validate issues. Build and deliver customer collateral, documentation, and knowledge transfer. Drive customer technology transitions, influencing solution architectures and services. Align with and support company policies and processes and utilize relevant tools to efficiently execute the role and support Professional Services’ strategies and goals. Play the role of an individual contributor.

Decision Making / Impact

Decisions impact the quality, efficiency, and effectiveness of own team and other teams whose work activities are closely related, including multi-functional teams. Ability to understand and communicate project scope and map it to customer business goals and objectives.

Role and specific responsibilities

Associate with customers along with appropriate internal and external resources' deployment/optimization of Cisco services and solutions. Takes ownership of task/project implementation for assigned engagements. Implement new techniques and methodologies utilized in customer delivery and share lessons learned with the broader team. Builds and reviews project work e.g. Design recommendations, High-Level Design, Low-Level Design, Implementation/ Change Management Plans. Builds and/or use test environments as the need arises to resolve sophisticated problems & compatibility issues. Demonstrates software skills and tools to configure, deploy Cisco products and solutions. Gives in the development of digital intellectual capital (e.g. scripts, digital signatures). Acts as a focal point for problem resolution for assigned customer engagements. Assures accurate and quick resolution of major customer problems across an appropriate range of technologies.

Who You’ll Work With

CX is a team of outstanding technical guides whose #1 focus is to deliver a premier customer experience. We help take on the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through extraordinary financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.

Who You Are

Requires BS/BE/BTech degree or equivalent with 6+ years of experience in a similar job role. Good understanding of networking fundamentals. Any Security related certification (CCNP-Security, CCIE, CISSP, etc.) is preferred and you have a drive for continuous learning. Solid grasp in a wide range of Security protocols including TCP/IP, encryption protocols, application layer protocols, network & link layer protocols, device & network management protocols Competent experience in few of the network security technologies: Cybersecurity, Firewalls, VPNs, AAA, Cloud Security, Email Security, Endpoint Security, SIEM, etc. As well as understanding of cloud computing involving multiple cloud providers like AWS, Azure, Google. Contributes to technical forums, content creation, whitepapers, etc.

Leadership / Autonomy

Receives limited supervision. Receives little instruction on routine work and new assignments. Provides guidance and mentoring to other engineers. Translates team goals into work assignments. Being a trusted advisor & mentor. Emphasis is on the facilitation of processes, solutions.

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