Technology service specialist

4 weeks ago

Pune, India F337 Deutsche India Private Limited, Pune Branch Full time

Description

Global Network Services (GNS) is responsible for the engineering, development and operation of DB’s Group-wide network for all areas of the Bank. GNS supports all aspects of network infrastructure in over 2500 offices in 50 countries.

Under the direction of Service Assurance Lead, the AVP of Service Assurance will work as a front-line representative to ensure building and establishing newly formed teams by regularly coaching and mentoring the managers and employees to ensure we are developing our teams to achieve business priorities. They will help drive and formalize organizational development by ensuring all our planned initiatives are executed with the highest level of quality and efficiency. This individual will in turn help support build engineering culture, talent management, skills building to identify opportunities for innovation and to create efficiencies and to create succession planning. They will also help in project management and initiatives tracking.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above

Your key responsibilities

Responsible to provide strategic and operational oversight and support to teams in India to drive business outcomes aligned with agreed business priorities Help establish newly formed teams to deliver by designing performance indicators and measures Support the Service Assurance team to track and measure resource management, performance management and other quality reports Act as a consultant to the management on designing, developing and implementing talent development strategies, programs and solutions across all of the Network Deployment teams Support VP of Talent Development and Regional Management to coach and develop our managers and employees Responsible for designing and implementing solutions leveraging and expanding on existing strategies, liaising with regional and global management, as required by the initiatives Will support managers and the management team in project planning, tracking, and reporting when required, especially to deliver on their individual and team’s priorities

Your skills and experience

The ideal candidate has a minimum of 8 years’ experience working in similar role Preferred experience in the financial services industry or equivalent large-scale, high-volume global, matrix based environment Ability to communicate, present, and influence key stakeholders at all of levels of an organization including Senior Management Excellent oral and written communication, facilitation, and presentation skills Excellent organizational and project management skills Ability to work under pressure and adhere to tight deadlines while maintaining close attention to detail Strong knowledge of Excel and other data/reporting tools to enable analyzing data into information and information into knowledge Experience in writing and reviewing key operational processes A highly proactive self-starter, with strong customer focus and disciplined in the approach to work Nice to haveResource management experienceKnowledge of Atlassian’s Confluence and JIRA products

How we’ll support you

Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

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