Process Associate

3 days ago

Ahmedabad, India Cojective Labs Full time
Job Description
We are seeking a dynamic and organized individual to join our team  as Process Associate- Care Coordination. In this role, you will be responsible for providing excellent customer service to patients through virtual channels, ensuring their needs are met efficiently and effectively. You will play a crucial role in coordinating patient appointments, meetings, and calls to ensure seamless communication and scheduling within our virtual healthcare environment.
• Serve as the primary point of contact for patients and families to address concerns, feedback, and inquiries.

• Advocate for patients to ensure their needs are met and concerns are resolved promptly and with empathy.

• Coordinate patient appointments virtually, ensuring accurate scheduling and allocation of resources.

• Facilitate virtual meetings between patients and healthcare Care Manager. Schedule and, ensuring all necessary parties are present and appointments run smoothly.

• Coordinate with clinical teams to schedule follow-up appointments.

• Handle incoming calls from patients, directing them to the appropriate departments or individuals as needed. Always maintain a high level of phone etiquette and professionalism.

• It will be your responsibility to maintain accurate patient records and documentation in electronic health records (EHR) systems, ensuring compliance with healthcare regulations and protecting patient privacy.

• Maintain accurate patient records and appointment schedules using hospital management software. Ensure all patient information is kept confidential and handled in compliance with privacy regulations.

Requirements• Bachelor’s degree in any field
• At least 1 year of customer care or patients experience, handling inbound and outbound calls, preferably in healthcare.
• Fluent in English, Hindi and Gujarati
• Prior experience in a receptionist or administrative role, preferably in a healthcare setting.
• Excellent verbal and written communication skills.
• Ability to handle sensitive information with discretion and maintain a professional demeanor.

Requirements
Health Care -Customer care Care coordinator

  • Process Associate

    2 months ago

    ahmedabad, India NSEG Pvt. Ltd. Full time

    NSEG India PVT LTD. has been a leading provider in outsource process solutions since 2013. NSEG proudly provides superior performance and quality in all our customer service and back-office processes. In NSEG, we thrive to maintain high quality and standards for the services offered to make NSEG the Vendor of choice. Ahmedabad is a branch office where we...

  • Process associate

    2 weeks ago

    Ahmedabad, India NSEG Pvt. Ltd. Full time

    NSEG India PVT LTD. has been a leading provider in outsource process solutions since 2013. NSEG proudly provides superior performance and quality in all our customer service and back-office processes. In NSEG, we thrive to maintain high quality and standards for the services offered to make NSEG the Vendor of choice. Ahmedabad is a branch office where we...

  • Process Associate

    2 weeks ago

    ahmedabad, India NSEG Pvt. Ltd. Full time

    NSEG India PVT LTD. has been a leading provider in outsource process solutions since 2013. NSEG proudly provides superior performance and quality in all our customer service and back-office processes. In NSEG, we thrive to maintain high quality and standards for the services offered to make NSEG the Vendor of choice. Ahmedabad is a branch office where we...

  • Process Associate

    2 months ago

    Ahmedabad, India NSEG Pvt. Ltd. Full time

    NSEG India PVT LTD. has been a leading provider in outsource process solutions since 2013. NSEG proudly provides superior performance and quality in all our customer service and back-office processes. In NSEG, we thrive to maintain high quality and standards for the services offered to make NSEG the Vendor of choice. Ahmedabad is a branch office where we...

  • Process Associate

    6 months ago

    Ahmedabad, India NSEG Pvt. Ltd. Full time

    NSEG India PVT LTD. has been a leading provider in outsource process solutions since 2013. NSEG proudly provides superior performance and quality in all our customer service and back-office processes. In NSEG, we thrive to maintain high quality and standards for the services offered to make NSEG the Vendor of choice. Ahmedabad is a branch office where we...

  • Process Associate

    6 months ago

    Ahmedabad, India NSEG Pvt. Ltd. Full time

    NSEG India PVT LTD. has been a leading provider in outsource process solutions since 2013. NSEG proudly provides superior performance and quality in all our customer service and back-office processes. In NSEG, we thrive to maintain high quality and standards for the services offered to make NSEG the Vendor of choice. Ahmedabad is a branch office where we...

  • Process Associate

    6 months ago

    Ahmedabad, India NSEG Pvt. Ltd. Full time

    NSEG India PVT LTD. has been a leading provider in outsource process solutions since 2013. NSEG proudly provides superior performance and quality in all our customer service and back-office processes. In NSEG, we thrive to maintain high quality and standards for the services offered to make NSEG the Vendor of choice. Ahmedabad is a branch office where we...

  • Process Associate

    2 weeks ago

    ahmedabad, India NSEG Pvt. Ltd. Full time

    NSEG India PVT LTD. has been a leading provider in outsource process solutions since 2013. NSEG proudly provides superior performance and quality in all our customer service and back-office processes. In NSEG, we thrive to maintain high quality and standards for the services offered to make NSEG the Vendor of choice. Ahmedabad is a branch office where we...

  • Process Associate

    6 days ago

    Ahmedabad, Gujarat, India 7 Seas Full time

    Hello All, We are currently hiring for the "Process Associate" role Salary - up to 35,000 PM Experience - Min. 2+ years in credit process or process associates in Bank or related Location - Vastrapur, Ahmedabad For more details, Kindly call us - 7621071311 Pay: ₹20,000.00 - ₹35,000.00 per month Schedule: - Day shift **Experience**: - Process...

  • Process Associate

    2 months ago

    ahmedabad, India NSEG Pvt. Ltd. Full time

    NSEG India PVT LTD. has been a leading provider in outsource process solutions since 2013. NSEG proudly provides superior performance and quality in all our customer service and back-office processes. In NSEG, we thrive to maintain high quality and standards for the services offered to make NSEG the Vendor of choice. Ahmedabad is a branch office where we...

  • Process Associate

    2 months ago

    ahmedabad, India NSEG Pvt. Ltd. Full time

    NSEG India PVT LTD. has been a leading provider in outsource process solutions since 2013. NSEG proudly provides superior performance and quality in all our customer service and back-office processes. In NSEG, we thrive to maintain high quality and standards for the services offered to make NSEG the Vendor of choice. Ahmedabad is a branch office where we...

  • Process Associate

    6 months ago

    Usmanpura, Ahmedabad, Gujarat, India Letsenkindle softserv pvt ltd Full time

    **Process Associate** **Company: E Health Source** **Location: Usmanpura, Ahmedabad** *** **Shift Time - 6:30PM to 3:30AM** **About Process** - Process Name - National Home Care: National Home Care is a leading provider of home care services, dedicated to enhancing the quality of life for individuals in need. With a commitment to excellence, we strive...

  • Process Associate

    6 months ago

    Usmanpura, Ahmedabad, Gujarat, India Letsenkindle softserv pvt ltd Full time

    **Process Associate** **Company: E Health Source** **Location: Usmanpura, Ahmedabad** *** **Shift Time - 6:30PM to 3:30AM** **About Process** - Process Name - National Home Care: National Home Care is a leading provider of home care services, dedicated to enhancing the quality of life for individuals in need. With a commitment to excellence, we strive...

  • Process Associate

    6 months ago

    Ahmedabad, Gujarat, India Zystamatic Pvt. Ltd. Full time

    **WE ARE** HIRING We are looking for AR Callers, AR Specialist & Authorization Specialist. International Voice Process experience is preferable. - Perks & Benefits 5 Days Working_ - Night Shift Allowance_ - Industry : Healthcare_ - Cab Facility_ - Health Insurance Rotational Night Shift_ **_EXCELLENT COMMUNICATION REQUIRED._** - SHOULD BE ABLE TO WORK...

  • Process Associate

    6 months ago

    Ahmedabad, Gujarat, India Zystamatic Pvt. Ltd. Full time

    **WE ARE HIRING - IMMEDIATE JOINERS REQUIRED** - **Industry **_: Healthcare - Revenue Cycle Management_ We are looking for **AR Callers, AR Specialist, Eligibility & Benefits Verification specialis**t (VOICE PROCESS -_**NIGHT SHIFT**_ ) - **International Voice Process experience is preferable.**_ - **Perks & Benefits **_ - 5 Days Working_ - Night Shift...

  • Process Associate

    5 months ago

    Ahmedabad, Gujarat, India Zystamatic Pvt. Ltd. Full time

    **WE ARE HIRING - IMMEDIATE JOINERS REQUIRED** - **Industry **_: Healthcare - Revenue Cycle Management_ We are looking for **AR Callers, AR Specialist, Eligibility & Benefits Verification specialis**t (VOICE PROCESS -_**NIGHT SHIFT**_ ) - **International Voice Process experience is preferable.**_ - **Perks & Benefits **_ - 5 Days Working_ - Night Shift...

  • Process Associate

    2 weeks ago

    Ahmedabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Process Associate

    2 weeks ago

    Ahmedabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Process Associate

    2 weeks ago

    Ahmedabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Process Associate

    2 months ago

    Ahmedabad, Gujarat, India Zystamatic Pvt. Ltd. Full time

    **Process Associate Job Description**: In the role of an intake process executive, you will greet patients and collect personal information, medical histories, and insurance details relevant to admission for services. You will address patient inquiries and concerns. Success in this role will be demonstrated by your attention to detail and organizational...