Reservations Agent

• Assisting and advising customers who may be choosing from a variety of Hotel options.
• Making reservations for customers.
• Checking the availability of accommodation on the customers desired travel dates.
• Processing payments and sending confirmation details to customers.
• Sorting out any issues that may arise with bookings or reservations.
• Selling and promoting reservation services.
• Answering any questions customers might have about the reservation process.
• Up-selling, when appropriate, by informing customers of additional services
• Providing support to customers who may need to amend or cancel a reservation.

Requirements and skills

• High school diploma.
• Experience working in reservation/front desk, preferably in the hospitality or travel industries.
• Customer-service experience.
• Excellent written and verbal communication skills.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Proficient in microsoft office suite.
• Data entry experience.