Team Leader

3 weeks ago

Hyderabad, India Concentrix Full time
Description The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Key responsibilities:

 

  • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
  • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
  • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
  • Communicate expectations to employees and provide timely updates
  • Provide subject matter expertise in handling escalated customer calls as needed
  • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
  • Stay current on internal work processes, policies and procedures. Attend required manager development training
  • Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
  • Candidate should have experience in Hardware and Troubleshooting.
  • Good to have skills: OEM experience.

 

Desired Skills:

 

  • Knowledge of Operating System, Software, Hardware & MS office.
  • Highly motivated individual with skills to develop and coach team members to achieve performance expectations
  • Work well under pressure and follow through on items to completion
  • Strong communication skills, both written and verbal
  • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
  • Ability to mentor, coach and provide direction to a team of employees
  • Willingness to work a flexible schedule

 

Education:  Graduation.

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Location:

IND Hyderabad - Unit No. 601, 6th Flr, Maximus Building 2A

Language Requirements:

Time Type:

  • Team Leader

    1 week ago

    Hyderabad, Telangana, India Hyatt Corporation Full time

    Team Leader - Food & Beverage Hyatt Place Hyatt Place Hyderabad Banjara Hills IN - TG - Hyderabad Bars/Restaurants/Outlets Entry Level Manager Full-time Req ID: HYD001588 Local Summary You will play a key role in ensuring the smooth operation of our department at Hyatt Place Hyderabad Banjara Hills. As a **Team Leader** in the Food & Beverage sector, you...

  • Team Leader

    1 week ago

    Hyderabad, Telangana, India Hyatt Corporation Full time

    Team Leader - Food & Beverage Summary Assist the Outlet Manager to efficiently manage the outlet according to the established concept statement. Provide courteous, professional, efficient, and flexible service at all times. Qualifications Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years of experience in...

  • Team Leader

    1 month ago

    Hyderabad, India ICCS Full time

    Position: Team Leader – Operations (Ecommerce) Experience: 1-2 Years Notice Period: Immediate -15 Days Location: Hyderabad · Preferably with Ecommerce background, should have 1-2 years’ experience in handling the strength of 15-20 along with handling Inbound & Outbound vertical. · Coordination between Manger and Team Members · Handle...

  • Team Leader

    1 week ago

    Hyderabad, Telangana, India ICCS Full time

    Position: Team Leader – Operations (Ecommerce) Experience: 1-2 Years Notice Period: Immediate -15 Days Location: Hyderabad · Preferably with Ecommerce background, should have 1-2 years' experience in handling the strength of 15-20 along with handling Inbound & Outbound vertical. · Coordination between Manger and Team Members · Handle a...

  • Team Leader

    4 weeks ago

    Hyderabad, India ICCS Full time

    Position: Team Leader – Operations (Ecommerce) Experience: 1-2 Years Notice Period: Immediate -15 Days Location: Hyderabad · Preferably with Ecommerce background, should have 1-2 years’ experience in handling the strength of 15-20 along with handling Inbound & Outbound vertical. · Coordination between Manger and Team Members · Handle...

  • Team Leader

    1 week ago

    Hyderabad, Telangana, India 2coms Full time

    About Client Our Client is an Indian multinational corporation that provides information technology, consultant and business process services. It is one of the leading Big Tech companies. Its capabilities range across cloud computing, computer security, digital transformation, artificial intelligence, robotics, data analytics, and other consulting services...

  • Team Leader, Delivery

    1 week ago

    Hyderabad, India RealPage, Inc. Full time

    SUMMARYThe Team Leader coordinates the workflow of the Invoice Processing & Quality Control teams in support of Invoice Processing Operations India work group. The Team Leader is well-versed on all processes and procedures of Invoice Processing Operations (includes tasks/sub-tasks) and serves as a mentor and trainer to other team members. In addition, also...

  • Team Leader

    1 week ago

    Hyderabad, Telangana, India 2coms Full time

    Job Description About Client Our Client is an Indian multinational corporation that provides information technology, consultant and business process services. It is one of the leading Big Tech companies. Its capabilities range across cloud computing, computer security, digital transformation, artificial intelligence, robotics, data analytics, and other...

  • Team Leader- Housekeeping

    1 month ago

    Hyderabad, India Hyatt Corporation Full time

    Team Leader- Housekeeping Hyatt Hyatt Hyderabad IN - AP - HyderabadHousekeeping/LaundryEntry Level ManagerFull-timeReq ID: HYD001188Local Summary  You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner...

  • Team Leader- Housekeeping

    2 days ago

    Hyderabad, India Hyatt Corporation Full time

    Team Leader- Housekeeping Hyatt Hyatt Hyderabad IN - AP - HyderabadHousekeeping/LaundryEntry Level ManagerFull-timeReq ID: HYD001188Local Summary  You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner...

  • Team Leader- Laundry

    2 days ago

    Hyderabad, India Hyatt Corporation Full time

    Team Leader- Laundry Hyatt Hyatt Hyderabad IN - TG - HyderabadHousekeeping/LaundryEntry Level ManagerFull-timeReq ID: HYD001596Local Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner...

  • Team Leader, Delivery

    1 month ago

    Hyderabad, India RealPage, Inc. Full time

    SUMMARY The Team Leader coordinates the workflow of the Invoice Processing & Quality Control teams in support of Invoice Processing Operations India work group. The Team Leader is well-versed on all processes and procedures of Invoice Processing Operations (includes tasks/sub-tasks) and serves as a mentor and trainer to other team members. In addition,...

  • Team Leader, Delivery

    1 month ago

    hyderabad, India RealPage, Inc. Full time

    SUMMARY The Team Leader coordinates the workflow of the Invoice Processing & Quality Control teams in support of Invoice Processing Operations India work group. The Team Leader is well-versed on all processes and procedures of Invoice Processing Operations (includes tasks/sub-tasks) and serves as a mentor and trainer to other team members. In addition,...

  • Team Leader, Delivery

    1 week ago

    Hyderabad, Telangana, India RealPage, Inc. Full time

    SUMMARY The Team Leader coordinates the workflow of the Invoice Processing & Quality Control teams in support of Invoice Processing Operations India work group. The Team Leader is well-versed on all processes and procedures of Invoice Processing Operations (includes tasks/sub-tasks) and serves as a mentor and trainer to other team members. In addition,...

  • Team Leader, Delivery

    3 weeks ago

    hyderabad, India RealPage, Inc. Full time

    SUMMARY The Team Leader coordinates the workflow of the Invoice Processing & Quality Control teams in support of Invoice Processing Operations India work group. The Team Leader is well-versed on all processes and procedures of Invoice Processing Operations (includes tasks/sub-tasks) and serves as a mentor and trainer to other team members. In addition,...

  • Team Leader, Delivery

    3 weeks ago

    Hyderabad, India RealPage, Inc. Full time

    SUMMARY The Team Leader coordinates the workflow of the Invoice Processing & Quality Control teams in support of Invoice Processing Operations India work group. The Team Leader is well-versed on all processes and procedures of Invoice Processing Operations (includes tasks/sub-tasks) and serves as a mentor and trainer to other team members. In addition,...

  • Team Leader

    1 month ago

    Hyderabad, India Hyatt Corporation Full time

    Team Leader - Outlet Hyatt Hyatt Hyderabad IN - AP - HyderabadBars/Restaurants/OutletsHourly/Entry Level EmployeeFull-timeReq ID: HYD001471Local Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner...

  • Team Leader

    1 week ago

    Hyderabad / Secunderabad, Telangana, India Step Ahead Consultancy Full time

    Hi. We are looking for Team Leader details mentioned below. Qualification : Any Graduation Salary : as per company norms Locations: Hyd. Industry: Education Exp:1 yr. n above Immediate joiners are preferred. Interested candidates can contact below mentioned number. Regards Shailaja.S HR Manager

  • Team Leader

    1 month ago

    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    Team Leader - Record to ReportQualification:Bachelor Degree or PG degree in CommerceCandidate should have exposure to F&A Process (Preferably in General Accounting)Responsibilities• Responsible for service delivery with zero surprises for a particular process e.g. Reconciliation and Journals• Responsible for driving process standardization and delivery...

  • Team Leader

    2 days ago

    hyderabad, India Gamut HR Solutions Full time

    Company Overview Gamut HR Solutions is a leading HR solutions provider that aims to match job seekers with the right kind of job. With our expertise and extensive network, we help individuals take their career to the next level. As a company, we have 2-10 employees and our headquarters is located in Hyderabad. For more information, please visit our website...