Fresher -Voice Process

4 weeks ago


Navi Mumbai, India Hemocean Outsourcing Full time



We are hiring for the role of Fresher - Voice Process at Hemocean Outsourcing. This is a full-time position based in Airoli, Maharashtra, India. As a Fresher, you should have less than 1 year of experience in voice process or related fields. Join our team and embark on an exciting career in the call center industry.


Qualifications and Skills


  • Excellent communication skills in English
  • Good listening skills
  • Ability to handle challenging customers
  • Basic computer knowledge
  • Customer-oriented mindset
  • Ability to multi-task and manage time effectively
  • Willingness to work in a fast-paced environment
  • Positive attitude and team player
  • Prior experience in a call center or customer service role is a plus


Roles and Responsibilities


  • Handle inbound and outbound calls in a professional manner
  • Provide excellent customer service and support
  • Listen and understand customer requirements
  • Resolve customer issues and complaints
  • Upsell products and services
  • Maintain accurate and detailed records
  • Meet and exceed key performance indicators (KPIs)
  • Adhere to company policies and procedures
  • Collaborate with team members to achieve team goals
  • Continuously learn and improve product knowledge






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