Sr. Manager, App Support
3 weeks ago
ROLE SUMMARY
The Sr Manager – Application Support & Ops Services, BTAMS Service Delivery (Application Managed Service Delivery), provides functional and technical expertise to support Pfizer’s manufacturing & Quality systems around the world. The incumbent is accountable for the management of the production support service, with a primary goal of driving the technical resolution of critical issues with business-critical applications within the PGS Digital portfolio.
The Sr Manager – Application Support & Ops Services, BTAMS Service Delivery, serves as liaison between the support team, the business and Digital stakeholders for issue resolution. He/She is the single point of contact for application performance and is responsible for managing and reporting on One BT processes (incident management, problem management, etc.) for the assigned functional areas. The lead ensures that appropriate support transition activities are executed to transition from Deployment/Project hyper care to long term support as managed by the Managed Service Provider. He/She is also accountable for various initiatives that cross functional boundaries.
The candidate will be accountable for balancing the unique needs of the business & Solution teams. The candidate will drive the adoption of best practices while building a world class IT support capability across all global locations.
The ideal candidate will bring deep technical knowledge and subject matter expertise in running a support transition function with focus on applications like; Quality Management systems, Environmental Health & Safety systems, local plant applications and related edge systems that support the Business. This person will be handling a diverse BTAMS team located globally.
ROLE RESPONSIBILITY
Participate in creation and management of processes and procedures needed for support of the global Core environments. Facilitate resolution of issues by engaging Solutions and Support owners. Review service performance and participate in definition of SLA’s where needed. Manage and report team progress related to the work efforts of responsible area. Provide domain knowledge, broad architecture and deep technical SME support. Identify continuous improvement opportunities and appropriately engage the support and maintenance team to define approach and deliver. Manage/oversight to ensure resolution of all Incident Management (IM) help tickets as entered by the business. Manage/oversight to ensure completion of Service Requests related to the Routine Maintenance of the system. Coordinate the transition of support activities from Project Teams to Support while ensuring adherence to Support transition framework. Ensure that the required activities for the transfer of the support activities are planned and understood by the project teams. Provide project leadership and expertise for Support services as required.
Qualifications
BASIC QUALIFICATIONS
15+ years of IT experience Familiarity with GxP environments Bachelor’s degree required in computer science and/or related mathematical or engineering field. Knowledge of Quality & Manufacturing related systems Knowledge of global application delivery and support required. Strong diplomacy skills; Able to navigate a difficult political environment. Strong technical knowledge Strong process and procedure skills, most particularly regarding incident, problem, change and configuration management. Experience with performing and coordinating root cause analysis and trend analysis. Prior experience managing production support per Service Level Agreements.PREFERRED QUALIFICATIONS
Excellent verbal and written communications skills and the ability to effectively communicate with the appropriate project stakeholders and senior business leadership. Experience working and succeeding in a highly matrixed environment. Ability to collaborate with vendor partners / project teams. Ability to work independently with minimal supervision and manage multiple priorities.Work Location Assignment: On Premise
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Information & Business Tech#LI-PFE-
Sr Manager
2 weeks ago
Chennai, India TransUnion LLC Full timeWhat We'll Bring: Dynamics of the Role As a member of the Finanical Systems team, this Information Technology Sr Manager role will participate in the design and development of complex solutions in PeopleSoft, Coupa and Kyriba to support the Global Finance and Accounting organization. The role is also responsible for helping define, implement and enforce...
-
.Net App support, Windows, PowerShell
3 days ago
Chennai, India Jobs for Humanity Full timeJob DescriptionPosition Type :Full timeType Of Hire :Experienced (relevant combo of work and education)Education Desired :Associate's DegreeTravel Percentage :0%.Net App support, Windows, PowerShell / Python- Rotational Shifts (24/7)Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most...
-
Mobile App Developer.
4 weeks ago
Chennai, India ZF Group Full timeDescription As a DevOps Engineer at ZF (FIXP5 - Mobile App Solutions) you will strengthen our foundation service that includes: Responsibility for defining Development Standards for mobile Apps, Technical onsulting and demand (pre-)clarification. Define CI/CD Pipelines for Build and Release Automation for all target AppStores. Consult...
-
Mobile App Developer.
4 weeks ago
chennai, India ZF Group Full timeDescription As a DevOps Engineer at ZF (FIXP5 - Mobile App Solutions) you will strengthen our foundation service that includes: Responsibility for defining Development Standards for mobile Apps, Technical onsulting and demand (pre-)clarification. Define CI/CD Pipelines for Build and Release Automation for all target AppStores. Consult...
-
Power apps Developer
3 weeks ago
Chennai, India Antal International Full timeJob DescriptionCompany-We are an AI and Big Data Analytics firm, which helps organisations in managing their data assets, and finding the best ways to surface insights from the data to enable them with data centric decisions. Our mission is crystal clear. We deep dive into data to unlock insight and have the courage to act. Making use of data is the process...
-
.Net App support, Windows, PowerShell
5 days ago
Chennai, India Jobs for Humanity Full timeJob Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Associate's Degree Travel Percentage : 0%.Net App support, Windows, PowerShell / Python - Rotational Shifts (24/7)Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most...
-
.Net App support, Windows, PowerShell
4 weeks ago
chennai, India FIS Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Associate's Degree Travel Percentage : 0% .Net App support, Windows, PowerShell / Python - Rotational Shifts (24/7) Are you curious, motivated, and forward-thinking? At FIS you’ll have the...
-
.Net App support, Windows, PowerShell
4 days ago
chennai, India Jobs for Humanity Full timeJob Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Associate's Degree Travel Percentage : 0% .Net App support, Windows, PowerShell / Python - Rotational Shifts (24/7) Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some...
-
Senior Custom App Developer
3 weeks ago
Bangalore,Mumbai,Pune,Chennai,Hyderabad,Coimbatore,Cochin,Kochi,Kolkata,Nagpur, India Cephas Consultancy Services Private Limited Full timeRole : Sr Custom App Developer /Lead Experience Level : 5 - 12 Years Location : Mumbai, Pune, Chennai, Hyderabad, Coimbatore, Bangalore, Kochi, Kolkata, Nagpur Position Type : Full-time Notice Period : Immediate to 30 Days Job Description : We are seeking a seasoned Sr Custom App Developer /Lead with a minimum of 8 years of experience working with...
-
Senior Custom App Developer
3 weeks ago
Bangalore/Mumbai/Pune/Chennai/Hyderabad/Coimbatore/Cochin/Kochi/Kolkata/Nagpur, IN Cephas Consultancy Services Private Limited Full timeRole : Sr Custom App Developer /Lead Experience Level : 5 - 12 Years Location : Mumbai, Pune, Chennai, Hyderabad, Coimbatore, Bangalore, Kochi, Kolkata, Nagpur Position Type : Full-time Notice Period : Immediate to 30 Days Job Description : We are seeking a seasoned Sr Custom App Developer /Lead with a minimum of 8 years of experience working with the...
-
Cloud Sr. Software Engineer Platform
4 weeks ago
Chennai, India Virtusa Full timeCloud Sr. Software Engineer Platform - CREQ186564 Description Cloud Engineer Skillset: Azure Integration Services (APIM, LA, Service Bus, Event Grid, AF, DF) Azure DevOps (Boards, Pipelines, Repos, GitHub, Test Plans, Artifacts), YAML, ARM temp Azure components like App Service, COSMOS, SQL, Synapse, Storage, Key Vault, Security, public & private...
-
Cloud Sr. Software Engineer Platform
4 weeks ago
chennai, India Virtusa Full timeCloud Sr. Software Engineer Platform - CREQ186564 Description Cloud EngineerSkillset:Azure Integration Services (APIM, LA, Service Bus, Event Grid, AF, DF)Azure DevOps (Boards, Pipelines, Repos, GitHub, Test Plans, Artifacts), YAML, ARM tempAzure components like App Service, COSMOS, SQL, Synapse, Storage, Key Vault, Security, public & private endpoints,...
-
Oracle Apps DBA
4 weeks ago
chennai, India Anicalls (Pty) Ltd Full time• Required 5+ years as an Oracle Database Administrator• Required two years experience as an Oracle Apps DBA• Proficiency in database administration, data management, and data reporting• Must have strong experience administering and supporting Oracle EBS 12.1 in an RHEL environment• Oracle Certified Associate (OCA) or Oracle Certified Professional...
-
Power apps Developer
4 weeks ago
chennai, India Antal International Full timeJob Description Company-We are an AI and Big Data Analytics firm, which helps organisations in managing their data assets, and finding the best ways to surface insights from the data to enable them with data centric decisions. Our mission is crystal clear. We deep dive into data to unlock insight and have the courage to act. Making use of data is the...
-
Cloud App Dev Consulting
1 week ago
chennai, India Bytes To Bots consultancy services Full timeJob Description: Skill: Cloud App Dev Consulting Experience: 1 - 3yrs Location: Chennai, Bangalore, noida Notice Period: 30days Mandatory Skill : Cloud App Dev Consulting , Additional Skill : GCP Architecture Excellent communication skills, Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in...
-
Cloud Sr. Software Engineer Platform
3 weeks ago
Chennai, India Virtusa Full timeCloud Sr. Software Engineer Platform - CREQ186564 DescriptionCloud EngineerSkillset:Azure Integration Services (APIM, LA, Service Bus, Event Grid, AF, DF)Azure DevOps (Boards, Pipelines, Repos, GitHub, Test Plans, Artifacts), YAML, ARM tempAzure components like App Service, COSMOS, SQL, Synapse, Storage, Key Vault, Security, public & private endpoints,...
-
Sr Manager HRIS Leader in GCC
2 weeks ago
Chennai, India TransUnion LLC Full timeWhat We'll Bring: As the HRIS Sr. Manager you will be responsible for the Workday Support, Functional Configuration, and Technical Integration Teams. You will support the HR GT Business Relationship Manager on building and delivery of the annual Road Map. ·3-5 years of experience managing the HR Systems role including: Workday Support, Configuration...
-
Sr Manager HRIS Leader in GCC
2 weeks ago
chennai, India TransUnion LLC Full timeWhat We'll Bring: As the HRIS Sr. Manager you will be responsible for the Workday Support, Functional Configuration, and Technical Integration Teams. You will support the HR GT Business Relationship Manager on building and delivery of the annual Road Map.·3-5 years of experience managing the HR Systems role including: Workday Support, Configuration and...
-
React Native Sr Developer-India
4 weeks ago
Chennai, India Photon Full timeSr. React Native Developer with more than 6 years of overall experience with 4+ years of exp in React Native. Must have - React Native, React-Redux and Saga, Jest (Unit Testing), Good Analytical thinking, Good Code quality, Debugging react native app in any developer tool. Nice to have - Node JS, Express JS, Gitlab, CI/CD, App Release Management...
-
React Native Sr Developer-India
4 weeks ago
chennai, India Photon Full timeSr. React Native Developer with more than 6 years of overall experience with 4+ years of exp in React Native. Must have - React Native, React-Redux and Saga, Jest (Unit Testing), Good Analytical thinking, Good Code quality, Debugging react native app in any developer tool. Nice to have - Node JS, Express JS, Gitlab, CI/CD, App Release...