Senior Customer Training Advisor

3 days ago

Mumbai, India SAS Full time

Senior Customer Training Advisor

Job Locations IN-Mumbai Requisition ID 20060660 Job Category Education Travel Requirements 25%

Job title- Senior Customer Training Advisor

Nice to meet you

We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.

We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.

About the job

As a Customer Training Advisor, you will be responsible for the direct sales of learning and development products and services to prospective and current accounts to achieve sales targets.

Primary Responsibilities:

Sells training products and solutions to current and prospective customers; works with other education personnel to position and leverage sales opportunities to acquire, grow and retain customers within assigned territory. Works with the existing education channel eco-system for selling retail education courses of SAS. Develop new education channel partners for selling retail education courses on SAS technologies. Set-up new academic partnership with universities in Western region (India) and also expand relationships with existing Academic customers and increase customer training needs and advise on appropriate solutions. Works on growing retail certification business. Handle team of tele sales executives for lead generation and closure of individual retail courses Implements all aspects of territory and account management and development; Identifies opportunities with high “close” potential, qualifies and forecasts timeframes to close business. Manage your territory, opportunities and forecasting using SAS’s global sales system. Proactively crafts and proposes solutions that clarify how SAS training offerings can bring business value and address each customer’s critical business challenges. Assists customers in assessing their Talent Development needs. Achieves success by using your consultative skills to effectively mange the sales process from discovery to close. Works closely with training colleagues to facilitate timely response to qualified, high revenue and high customer satisfaction potential leads. Prepares quotations and proposals as needed; works with other departments to create and finalize contracts and set time schedules for services. Develops an understanding of the market and competition, SAS training offerings and how people develop skills and methods of skill development. Develops a basic understanding of company pricing and licensing procedures. Follows up with customers to track satisfaction levels and to uncover additional opportunities. Leverages networking skills at SAS events and elsewhere to expand your customer contacts and support the overall mission of helping customers be successful. Facilitates on-site training engagements from qualifying and logistics to supervising delivery and follow up

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.

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