Global Social Media Community Manager

4 weeks ago

Bengaluru, India Novo Nordisk Full time

   

Department - Commercial & Corporate Affairs – Global Business Services (CCA GBS)

 

Are you passionate about social media and community management? Do you have a knack for engaging with diverse audiences and driving impactful conversations? If so, we want you to join our team at Novo Nordisk Read more and apply today for a life-changing career.

 

The position

As a Social Media Community Manager at Novo Nordisk, you will:

  • Drive day-to-day community management across Novo Nordisk’s corporate social media channels. Monitor online conversations and respond to comments and inquiries across various platforms (Facebook, LinkedIn, X (Twitter), YouTube, Instagram, and TikTok). Act as Employer Branding’s community management liaison.

  • Oversee all campaigns on global channels and coordinate community management across campaigns with editorial teams in HQ. Monitor for safety information and report to the safety team according to agreed processes and Standard Operating Procedures.

  • Liaise with the social media account manager on improvements to the social media management system (BrandWatch). Align messages and community management with the Media Relations team during potential crises.

  • Provide weekly content updates to the Media Relations team’s weekly management update. Proactively identify content opportunities based on community management. Label and identify trends and issues in community management and report them to the Digital Communication team.

  • Update community management briefing documents & guidelines. Ensure all relevant community management materials and tools are available to colleagues on SharePoint.

  • Regularly review and update response templates to ensure completeness, consistency of messaging, and quality. Handle campaign tagging and coordination of labels. Provide ad hoc insights requests as needed from the Digital Communication team. Support insights on campaign follow-ups and development of content performance reports with sentiment analysis, qualitative examples, KPIs, etc.

  • Support social media content performance reports for EVPs (LinkedIn and Viva Engage). Assist the social media account manager with ad-hoc tasks such as onboarding new users, updating guides, and training new users.

 

Qualifications

We are looking for a candidate with:

  • Minimum 3 years of social media management experience.

  • Communication & customer service experience, preferably within healthcare.

  • Understanding of paid/earned/owned media strategies. Strong knowledge of traffic data, metrics, and KPIs. Knowledge of data privacy and GDPR.

  • Proficiency in community management systems (preferably Brandwatch) and campaign management tools (Facebook Business Manager, LinkedIn Business Manager, X Ads Manager, YouTube Campaign Manager, Google Ads).

 

About the department

The Commercial & Corporate Affairs – Global Business Services (CCA GBS) unit is responsible for driving deliverables for multiple Senior Vice President (SVP) and Corporate Vice President (CVP) areas, including Global Public Affairs and Sustainability (GPAS), Patient Access, Marketing, Commercial Planning, and the Content Hub.

 

Working at Novo Nordisk

Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 63,000 employees around the world. We recognise the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk, we’re working toward something bigger than ourselves, and it’s a collective effort. Join us Together, we go further. Together, we’re life changing.

 

Contact  

To submit your application, please upload your CV online (click on Apply and follow the instructions).  Apply Now    

 

Deadline  

20 September 2024

 

Disclaimer

It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Novo Nordisk and/or its affiliate companies. The individuals or organizations sending these false employment offers may pose as a Novo Nordisk recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid trainings. Be advised that Novo Nordisk does not extend unsolicited employment offers. Furthermore, Novo Nordisk does not charge prospective employees with fees or make requests for funding as a part of the recruitment process.

 

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.

 

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