Tech Trainer

4 weeks ago

Bengaluru, India Talent Linked Consultancy Full time

Designation - Tech Trainer (Executive / Senior Executive)

Department - Training & Development

Work Week - 6 days with Sunday off.

Location – Bangalore

Experience - 5+ Years (Retail Industry preferred but not mandatory)

Qualification: M. Pharm

Objective: Drive Training & Development for employees with the ultimate goal of creating a wow experience to the customers.

Roles & Responsibilities:

Training:

·        Training Need Identification and Analysis; customization of Training Methodology.

·        Preparation of Monthly Training Calendar.

·        Coordinate and deliver Training (Internal) in supervisory development, soft-skills, technical and process driven for frontline associates and achieving training man days.

·        On the job training to the front - end employees.

·        Plan and deliver induction to new hires on bi-monthly basis.

·        Plan and deliver new hire’s training program on bi-monthly basis.

·        Plan and deliver existing employees training program.

·        Plan and conduct on the job training in stores as per business requirements.

·        Plan and co-ordinate the new business initiatives of the company.

·        Act as counsellor for handholding of employees.

HR:

·        Coordinate with HR.

·        To receive the list of new joiners eligible for induction and new hire training as per the training calendar.

·        To submit the attendance of trainees undergoing induction and new hire training

·        To track three monthly assessments of trainees and carry out counselling whenever required.

·        To help solve issues related to attendance, ID card, uniform etc.

 

Budget & MIS:

·        Generate and maintain training related employee database.

·        Prepare and report fortnightly Training plan and MIS both for supervisor(s) and frontline associate(s) to the Training coordinator.

·        Record actual monthly training expenditure in training MIS.

 

Operations & Customer Service:

·        Encourage and direct supervisors for collecting customer feedback forms.

·        Collect relevant issues during branch visit and coordinate with concerned in operations for solutions.

·        Liaison with the concerned in operations to deliver operations modules during New hire training.

 

Skill Set:

·        The incumbent needs to have good conceptual understanding of pharmacy practice and soft-skills in relation to the pharmacy retail industry.

·        Self-motivated, fluent communication in respective regional language & English is a must, presentation and interpersonal skills with a flair for customer service orientation, passion for delivering training, responsibility sharing and act as a facilitator to the trainees.

·        This job will require travelling within the region across retail/hospital based pharmacies for on the job training purpose.

 



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