Sales Supt Spec

4 weeks ago

Mon Village, India TekWissen LLC Full time
Overview TekWissen Group isa workforce management provider throughout the USA and many othercountries in the world. Our client is the largest private broadbandcompany in America providing advanced digital video Internettelephone and home security and automation services over its ownnationwide IP network. The client is committed to creatingmeaningful moments of human connection through technology. Thelargest private broadband company in America we proudly serve sixand a half million homes and businesses across 18 states. They arededicated to empowering others to build a better future andcelebrate diverse products people suppliers communities and thecharacteristics that make each one unique. Job Title: Sales Supt Spec Work Location: Oklahoma City OK 73131 Duration: 6 Months Work Type: Full Time Job Type: Hybrid
RoleSummary:
  • Provides operational and support services tothe entire sales organization which could include: inbound orderdesk specialized inbound/outbound sales call center overflowspecialized order/account processing sales research reporting andanalysis sales method and policy development quota setting creditcompliance inventory management work order accuracy adhoc projectmanagement merchandising of retail & third party sites and mayalso include advertising inventory management.
  • Uses multiple systems forpurposes which may include: to enter pre and postsales informationfulfil orders process and post payments and/or verify orderaccuracy.
  • Mayinitiate new service order requests coordinates and tracksproduct/service installation process.
  • Support and lead ad hoc projects generated byclient Sales Channels.
  • Prepares reports as requested.
  • Educates customers on client products &services.
  • Meets orexceeds critical monthly performance standards including but notlimited to: data entry accuracy and productivity.
  • Draft routine client and/orcustomer correspondence.
  • Responds to questions helps resolve problems and directscalls to appropriate resources.
  • Completes special operational and client projects asassigned.
  • Acts asliaison and coordinator with other departments outside vendors andexternal customers.
  • Provides order activity updates to Sales Support Manager/ or Supervisor.
  • Maycoordinate and process offline orders coming through G2B EcommerceFriends and Family.
  • May act as back up phone support during periods of highcall volume or point of contact for customers in the absence of thesales force.
  • Mayprovide assistance conducting refresher training with existingReps.
  • May coordinatewith Courtesy Accounts for employees property managers VIPsgovernment officials and/or reciprocal agreements with other MSOs.
  • May assist inpresale planning activities and postsale activities.
  • May coordinate sales projectevents and other activities with sales force. Client Business
  • May manage allorders from initial sale through installation and billing.
  • May interface withall areas of the installation process to ensure orders arecompleted by the delivery date.
  • May sell services to inboundcalling customers.
  • May assist withoverflow callhandling duties for inbound retention sales etc.
  • Interfaces withfield provisioning engineers to confirm delivery intervalfeasibility for offnet orders.
  • Works closely with local billing coordinators to ensuresold installed and billed revenues are accurate.
  • Client Media
  • May prepare sales presentationsproposals and media kits.
  • May pull qualitative research and assist in building andexporting advertising schedules.
  • Complete change orders promotions/taggablespaperwork and traffic instructions.
TypicalTraining / Experience
  • HS diploma GED orrelevant work experience;
  • Specialized skill training/certification may berequired;
  • 25 yearsof experience in area of responsibility required
Dept/Org Scope & Impact
  • Fully functioning support role having greaterresponsibility to perform all (or most) most of the standard workwithin the function; moderate impact to the department
Problem Complexity
  • Effectively identifies problems as they occur and takesappropriate steps to solve them in situations where the problem isnot difficult or complex;
  • Refers complex unusual problems to supervisor/manager
Autonomy
  • Under generalsupervision exercises some judgment in accordance with welldefinedpolicies procedures techniques;
  • Work typically involves regular review of output by asenior coworker or supervisor/manager
Knowledge
  • Demonstrates basic knowledge of a technicalor specialty area;
  • Readily learns and applies new information/concept inarea of practice
Top 5 Must Haves:
  • data entry experience Microsoft applicationsexperience
  • Excelproficiency required attention to detail selfdirected and able towork within daily deadlines and work in a highly collaborative teamenvironment.
TekWissen Group is an equalopportunity employer supporting workforce diversity.

  • Sales Supt Spec

    2 weeks ago

    mon, India TekWissen LLC Full time

    Overview TekWissen Group isa workforce management provider throughout the USA and many othercountries in the world. Our client is the largest private broadbandcompany in America providing advanced digital video Internettelephone and home security and automation services over its ownnationwide IP network. The client is committed to creatingmeaningful...