Housekeeping Executive

Job Purpose

This position is responsible for providing consistent housekeeping service to guest rooms, balconies, bathrooms, restaurants, public areas and circulatory areas that meets the hotel’s standards of cleanliness and presentation.                  

Reporting Lines to Housekeeping Manager

Key Interactions

Internally

• Engineering
• Finance
• Front Office
• F&B
• Kitchen
• Talent & Culture

Externally

• Guests

Primary Responsibilities

Operation

• Conduct daily briefings with staff at floor level. Manage and supervise all tasks of his/her team

• Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to standards and procedures set

• Supervise public areas

• Replenish guest supplies and ensure that guests requests are promptly attended to

• Attend to reports on damage or malfunction in hotel rooms

• Maintain equipment in proper state of cleanliness

• Maintain a section floor report

• Conduct regular room checklists

• Report unusual behavior/activities on floors to Executive Housekeeper

• Record room status in allocated section accurately

• Assist Executive Housekeeper in assessing team members’ attendance and performance

Other Responsibilities

• Be well versed in hotel fire & life safety/emergency procedures

• Attend all briefings, meetings and trainings as assigned by management

• Maintain a high standard of personal appearance and hygiene at all times

• Perform other reasonable duties assigned by the assigned by the Management

• Establish and maintain effective employee working relationships

Main Complexity/Critical issues in the Job

• Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.

Competencies

• Strong leadership, interpersonal and training skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times

Knowledge and Experience

• Primary school education
• Good oral proficiency in English language
• Minimum 2 years of experience in a similar capacity
• Ability to speak other languages and basic understanding of local languages will be an advantage