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Housekeeping Executive

2 months ago

Chennai, India AccorHotel Full time

Designation: HousekeepingExecutive

 

Department:  Housekeeping

 

Reportsto:    HousekeepingManager

 

 

PrimeFunction:

 

  • Optimizeswork productivity by effectively scheduling and allocating allavailable resources and recommends changes in methods equipmentdesign staff to EHK in order to improve departmentalstandards/productivity and ensures implementation of thesame
  • Ensures cleanliness and hygiene standardsin all areas of the hotel
  • Ensures adherence tocompany and hotel policies by all departmentalemployees
  • Plans the organization of work withinthe department including assignments time schedules andvacations
  • Ensures all relevant documentationand records
     are updated andcomplete
  • Ensures guest requirements andrequests are promptly and efficiently responded to in order toachieve customer satisfaction
  • Any matter whichmay affect the interests of the hotelshould be brought to the attention of theManagement.

 

KeyResponsibilities:

 

PeopleManagement

 

  • Establishand maintain seamless coordination & cooperation with alldepartments of the hotel to ensure maximum cooperation productivitymorale and guest service.
  • Interact with guestsand personnel of the hotel in an efficient and friendlymanner.
  • Provide effectivesupport to the team to enable them to provide a range of effectiveand efficient services.
  • Ensure that the teamhas been trained for all safetyprovisions.
  • Motivate and develop staff toensure smooth functioning of the department and promoteteamwork.
  • Conduct ongoing training and coachall the employees and ensure to maintainrecords.
  • Conduct briefing for HousekeepingAttendants.
  • Respond to customer queries byresolving issues in a timely and efficient manner to ensurecustomer satisfaction.
  • Guides and advises EHKon key performance indicators of employees in the department andensures measurement of the same
  • Ensuresadherence to company and hotel policies by all departmentalemployees

 

FinancialManagement

 

  • Identifyoptimal costeffective use of the resources and educate the team onthesame.

 

OperationalManagement

 

Administration:

 

  • Dailyclosing stock of mini bar store
  • Prepare storerequisitions and draw items for generalstore
  • To update pending maintenancelist
  • To monitor the performance ofdesk
  • Responsible for the operation ofdepartment in the absence of the EHK /AEHK.
  • Maintain the housekeeping store and stockrecord by constant updating of receipts andissues
  • To ensure items are ordered before theyreach the defined reorder level.
  • Responsiblefor the periodical physical Inventory of items in store andcirculation Uniform linen guest supplies cleaning suppliesOperational equipments and capitalequipments

 

Linenand uniformroom:

 

  • Routinechecks on the condition of the linen and uniform and the quality ofprocessing
  • Assign job totailor
  • Inventory control of linen and uniformby conducting month end inventory
  • Quality auditreplacing worn out items with new ones from store and regulardiscards
  • Issue of uniforms for newstaff 
  • Strictly adhere to exchangeprocedure and loan procedures
  • Submit requiredreports to EHK
  • Ensure laundry linen and uniformroom are pest free
  • Ensures all maintenance arereported on time to engineering department and timely action istaken

 

Guestfloors:

 

  • Routinechecks on the floor staff condition of the linen and uniformsupplies equipments and trolleys
  • Responsiblefor providing hygienically clean safe and comfortable rooms witheffective amenities and mini bar by checking all rooms criticallyand inspecting them
  • Plan for PMPschedule
  • Check occupancy reports and follow upwith concerned personnel on thorough cleaning conducted and statusof under repair rooms
  • To ensure availability ofrooms at all times based on arrivaldeparture pattern of the hotelby clearing departure rooms on priority and avoiding major breakdown in rooms by regular preventing maintenanceprogramme.
  • Responsible for the activities ofall floor staff and housekeeping attendants under herjurisdiction
  • Responsible for cleanliness upkeepand maintenance of all areas pantries trolleys shafts corridorselevator landings staircases etc
  • Responsiblefor smooth operation of the shift by ensuring all equipments are ingood working condition and sufficient quantity of linen and guestand cleaning supplies are provided tostaff
  • Reporting defects in all areas andregular follow up with engineering department on pendingmaintenance
  • Reporting irregularities on thefloor to EHK Occupancy reports damages missing items Lost and foundproperties of guests.
  • Responsible for effectivemini bar management as per organizations standards by checking andreplenish mini bar and produce dockets forposting
  • Optimizes work productivity byeffectively scheduling and allocating all available resources andrecommends changes in methods equipment design staff to EHK inorder to improve departmental standards/productivity and ensuresimplementation of thesame

 

Publicarea:

 

  • Detailedchecking of public area
  • Follow thoroughcleaning schedule strictly
  • Report all defectsin area to the engineering department and ensure they are rectifiedimmediately Liaise with engineering department daily for thesame
  • Responsible for smooth operation of theshift by ensuring all equipments are in good working condition andsufficient quantity of cleaning supplies are provided tostaff
  • Plan for PMPschedule
  • To maintain a complete advanceschedule of renovation of Public area in direct consultation andconcurrence withEHK

 

Stafftraining:

 

  • Ensuresdepartmental employees are fully trained conduct regular trainingsessions personally through class room and on the jobtraining
  • Ensures attendance on behavioral andvocational training in own and related areas to enhance kills andencourage multi functionality
  • Ensures careerdevelopment and succession planning forsubordinates
  • Review the performance of directsubordinates and determine their development needs by using theappraisal system
  • Counsel subordinates in workrelated matters
  • Recommends hiring promotionsincrements disciplinary action performance related salaryincrements for all subordinates
  • Ensuredepartment employees are fully trained on all hotel systemsprocedures to ensure safetyrequirements

 

 

Hygiene/ Personal safety /Environment:

 

  •  Ensuresthat the workplace and storage areas remain clean andtidy
  • Respects the instructions and safetyguidelines for the equipment (s)he uses
  • Appliesthe hotels security regulations (in case of fireetc)
  • Respects the hotels commitments to theEnvironment Charter (saving energy recycling sorting wasteetc)

 


RemoteWork :

No


EmploymentType :

Fulltime