CRM Leader

Position Summary: 

This role is one of the important key position in IT Commercial Excellence to handle CRM Salesforce technical related activities/developments/support.This role also handles CRM Projects with external vendors and act as an Technchnical SME ,Technical Reviewer and Project Manager from Garrett IT Commercial Excellence.
 

Key Responsibilities:

2.1

2.2

Administration Support · Creating Users and setup Roles, Profiles, Permission set and assign licenses to the users.
· Dealing with SSO, two-factor authentication, and certificate problems.
· Unlocking user accounts or resetting passwords due to user forgetfulness.
· Adding new white-listed IP addresses.
· Helping users develop or fine-tune reports so they yield meaningful metrics.
· Troubleshooting email campaigns, workflows, approval cycles, or auto-responders that generate excessive bounced mails.
· Expanding or refining sharing rules and access privileges so records can be properly viewed and manipulated (while keeping the “special records” locked or hidden altogether).

2.3

Data Migration/System Integration · Experience in Supporting to the SFDC- MULE services integrations with SAP, ePeP, Market View and PQF Manager systems.
· Knowledge in Push Topic and Streaming API

Experience:

Key Skills:

Demonstrated ability to lead medium sized projects independently. 
Systems Thinking;
Problem solving;
Consulting, facilitation and negotiation;
Possess strong analytical skills, including an understanding of business economics and financial resources.
Leadership skills, Project Management, and Business Acumen
Supplier and service management skills
Fluent in English, strong verbal and written communication skills required. 
Depending on the region additional languages might be required (Spanish and/or Portuguese for Americas, German and/or French for EMEA…)