Operations Associate, Compliance India Team
1 month ago
Key job responsibilities
Operations Associate (Compliance India Team), will be high a performing individual contributor, responsible for end to end compliance operations management in various Amazon EU marketplaces. The job involves organizing, planning, prioritizing and scheduling work assignments. In addition to owning the production & quality KRAs for this team. He/she will be the first point of contact to the compliance teams of Amazon and must therefore be comfortable and confident in liaising with remote teams.
He/She will also be responsible for queue management, adhere to service level goals and route all tasks through in-house technology. He/She will experience a wide range of problem solving situations, strategic to real-time, requiring extensive use of data collection and analysis. The ideal candidate will have good operational experience as well as exposure to a complex queue management set-up. In addition he/she will be responsible for ensuring the safety, security and integrity of Amazon’s systems and data.
About the team
This is a role for Compliance India team, operating from Hyderabad, India.
Our customers are selling partners, who are selling variety of products in the Amazon marketplaces while adhering to multitude of compliance rules and regulations in the respective regions.
The stakeholders include various support and business teams located across countries such as Luxembourg, UK, Romania, Spain and India.
We strive to ensure that our selling partners remain compliant with the regulations in the respective online marketplaces and continue to grow by adding selection and delighting customers around the globe.
We are open to hiring candidates to work out of one of the following locations:
Hyderabad, TS, IND
BASIC QUALIFICATIONS
- Bachelor's degree- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel
- 1+ yrs work experience in operations with a background in quantitative decision making, ability to drive business/operations metrics, and driving adoption of different tools and resources, has worked in critical operational processes with SLA responsibility.
- Strong analytical, mediation and problem resolution skills, demonstrated leadership with a bias towards action, supporting a culture of ownership and learning.
- Skilled in collaborative management environment, succeeding through regular meetings and clear formal and informal communication with members of the remote and local management teams.
PREFERRED QUALIFICATIONS
- Masters Degree/MBA, Certification in process excellence (PMI, Lean, Six Sigma), Excel, Intermediate Knowledge of SQL (Intermediate), Macros, Python etc. would be an added advantage.- Exposure to working with technology teams and solving operational issues using technology.
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