Sr. Recon Administrator, Benefits, Service Excellence

2 months ago

Bengaluru, India ADCI - Karnataka Full time
Join Amazon's HR team and help make a difference for all Amazonians We are currently looking for Process Lead, Global Benefits to join our team.
This candidate will be responsible for smooth delivery of global Benefits Administration Operations, with specific focus on our equity-stock compensation programs, and ensure Benefits operations objectives are met. If you have relentless desire to drive process improvements, analyze systemic issues and implement solutions to challenging problems, we have the career you’re looking for
Position Responsibilities
Project Management and Communications:
· Review and Audit reports related to Employee Stock Plan and ensure there are no discrepancies.
· Manage program stakeholders to ensure administration of the stock program is operationalized
· Vendor Management – Work closely with the vendors and stakeholders to ensure updated data/reports is provided.
· Making sure all assigned processes are completed in time as per SLA.
· Participates in cross-functional process improvement initiatives.
- Identifies customer impacting issues, identifying and implementing solutions and process improvements to increase customer satisfaction.
- Creates standard operating procedures (SOPs), process maps, SIPOC
- Investigates discrepancies, finds and implements solutions.
Successful candidates will demonstrate:
- 4+ years of strong experience in managing Benefits Administration processes, preferably financial/equity compensation.
· Strong attention to detail and a high level of processing with utmost accuracy.
· Support team in various program management including transitions/s (including associated vendors) for the employee services;
· Look for systematic ways to use data to enhance associate experiences and vendor delivery of services to ensure consistency across the company.
· Make sure SOPs and all other documents are updated regularly as needed.
- Track and measure program performance and associate utilization - via regular analysis of key program metrics and benchmarking studies - to understand both industry trends as well as potential value-added changes that could be made to benefit offerings.
- Plan Administration and Compliance: Collaborate with internal Benefits Finance, Legal, and Global Compliance teams – and external vendors - to ensure programs are administered in compliance with Amazon’s legal and scope-of-work responsibilities.

Basic qualifications:
- Flexible and adaptable to support multiple geographies across different time zones.
- Bachelor’s degree in business, finance, HR or related field.
- 4+ years of experience in administration employee benefit plans, relocation and/or other employee services delivery, and/or financial services/audit industry experience.
Preferred qualifications:
- 4+ years of experience with benefits program development, equity compensation, administration and service delivery in a global organization.
- Deep knowledge of employee benefit plans including the associated complexities of plan administration, associated payroll processes including but not limited to general audit/reconciliation practices and principles regulatory requirements and program taxability.
- Experience integrating programs following acquisitions and mergers.
- Excellent written and verbal communications skills - ability to interface with all levels of the organization and influence business leaders.
- Ability to manage confidential and sensitive employee information and adhere to strict confidentiality standards.
- General HR practices knowledge and knowledge of HR regulations.
- Exceptional focus and proven results on delivering excellent employee experiences across plans.
- Deep analytical skills, comfortable working with and communicating large amounts of data findings, experience establishing and tracking program metrics.
- Ability to work with a high degree of autonomy of discretion through ambiguous circumstances.
- Strong sense of accountability, sound personal judgment and global business acumen.
- Great organizational skills with exceptional follow through and attention to detail.
- Proven abilities to collaborate and maintain strong cross organizational partnerships.
- Demonstrated expertise in process management-Six Sigma/green belt certification
- Experience leading global or regional program initiatives and/or process improvement effort.
- Position open for HYD & BLR

We are open to hiring candidates to work out of one of the following locations:

Bangalore, KA, IND

BASIC QUALIFICATIONS

- 2+ years of human resources experience
- 3+ years of Microsoft Office products and applications experience
- Bachelor's degree in business, HR, or a related field

PREFERRED QUALIFICATIONS

- 3+ years of human resources functions experience
- Knowledge of HRIS or Applicant Tracking Systems are preferred
- Experience with Payroll Systems, HRIS
- 1+ years of customer service experience

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