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Supervisor Billing

3 months ago

Pune, India XPO Full time

XPO India Shared Services

What you’ll do on a typical day:
  • Process management: Monitoring the overall function and ensuring all the process KPIs are adhered to, work allocation, query management, escalation management, Issue resolution.
  • Team Management. Regular performance review with the team members against set goals and providing constructive feedback regularly. 
  • Stake holder management: Regular connects with onshore partners.
  • Process Improvements: Regular process review to identify the process gaps and work proactively on the finding effective controls.
  • Continuous Learning and Professional Development of the team members: Identifying training needs of the team members and creating training plans to mitigate gaps
  • Reporting: Managing the reporting of various analysis required by the various leadership team.
  • Vendor Management: Regular calibration connects with the billing vendors on identified errors and improve billing accuracy.
  • Project: Active participation in billing/Order management related projects and process improvement initiatives

 

 

 

What you need to succeed at XPO:

At a minimum, you’ll need:

  • Ability to work flexible hours depending on the process requirements.
  • Bachelor’s in accounting or finance or commerce.
  • 5+ years related experience in team handling role and Billing process.
  • Experience within the logistics or transportation domain (preffered) within   Order to Cash (OTC) primarily in Billing processes.
  • Drive Continuous improvement.
  • Strong communication skills - both verbal and written.
  • Should be able to perform duties independently and with no supervision.
  • Good interpersonal skills: participate in a team environment and build strong working relationships. 
  • Good with time management, multi-task and prioritize workloads, demonstrated analytical capabilities; effectively identify and resolve problems.
  • Ready to work in US Shift & extended hours including weekends as per process requirement

 

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