Operation Manager

Preference: F&B, Hotel, Resort Background

As the Operations Manager of Hotel Polo Towers, Agartala, you will play a crucial role in ensuring the smooth and efficient day-to-day operations of all hotel departments. You will be responsible for overseeing and coordinating various activities to maintain high standards of service, guest satisfaction, and operational excellence.

Key Responsibilities:

Team Leadership and Management-Lead, inspire and manage a diverse team of department heads and staff. Foster a positive and collaborative working environment.

Conduct regular performance evaluations and provide constructive feedback. Develop and implement training programs to enhance staff skills and performance.

Guest Satisfaction-Ensure exceptional guest experiences by maintaining high service standards. Address and resolve guest concerns and complaints promptly.

Operational Efficiency:

Oversee the day-to-day operations of all hotel departments, including front office, housekeeping, food and beverage, spa, and other relevant areas. Monitor and analyze key performance indicators to identify areas for improvement.

Quality Control:

Implement and maintain quality control measures to ensure compliance with brand standards and regulations. Collaborate with vendors and suppliers to ensure the procurement of high-quality goods and services.