Manager - Franchisee Lead

7 months ago

Tezpur, India Vodafone Idea Limited Full time

Role

Franchisee Lead

Job Level/ Designation

M1

Function / Department

Retail

Location

ANE

Job Purpose

Overall responsibility for activities in zone spanning customer service, sales and revenue targets across all products (Voice/Data–postpaid/prepaid, digital, upgrade etc.)

Key Result Areas/Accountabilities

Achieve sales target for all products (Voice/ Data -Postpaid/ Prepaid, Digital, Upgrades, Cross Sell etc.) Ensure and monitor quality of acquisition Ensure availability of stock adhering to norms Deliver overall revenue targets through channels Achieve total target for up-selling and cross-selling Facilitate roll-out of VMS/MI (incl. selection of partners, location etc.) and meet expansion targets Coach channel partners to improve efficiency, drive profitability and adherence to processes Manage churn and customer satisfaction for walk-in customers at touch point

Core Competencies, Knowledge, Experience

P&L management skills Understanding of store management and customer relationship management Leadership & people management skills

Must have technical / professional qualifications

Graduate

Experience in the retail industry

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