Manager - Franchisee Lead
4 months ago
Role
Franchisee Lead
Job Level/ Designation
M1
Function / Department
Retail
Location
ANE
Job Purpose
Overall responsibility for activities in zone spanning customer service, sales and revenue targets across all products (Voice/Data–postpaid/prepaid, digital, upgrade etc.)
Key Result Areas/Accountabilities
Achieve sales target for all products (Voice/ Data -Postpaid/ Prepaid, Digital, Upgrades, Cross Sell etc.) Ensure and monitor quality of acquisition Ensure availability of stock adhering to norms Deliver overall revenue targets through channels Achieve total target for up-selling and cross-selling Facilitate roll-out of VMS/MI (incl. selection of partners, location etc.) and meet expansion targets Coach channel partners to improve efficiency, drive profitability and adherence to processes Manage churn and customer satisfaction for walk-in customers at touch pointCore Competencies, Knowledge, Experience
P&L management skills Understanding of store management and customer relationship management Leadership & people management skillsMust have technical / professional qualifications
Graduate
Experience in the retail industry
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