Technical Trainer

2 weeks ago

Pune, India Qualys Full time

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

Our Training Team delivers world-class technical training, in the classroom and online, for Qualys IT security risk and compliance solutions. We are a global team of training professionals who are passionate about helping customers learn and be successful with our products. We're looking for an experienced Technical Trainer to join us

Responsibilities

Consult with stakeholders to define technical enablement needs; this is a shared responsibility with the training team as a whole

Work with multiple teams, including Engineering, Product Management, SME, Sales, and Support, to consolidate knowledge elements, review,validate, and ensure training content aligns with business requirements

Deliver technical training to our customers, prospects, partners, and internal Qualys employees

Produce high-quality technical courseware - presentations, videos, labs

Contribute to the success of our online and self-paced training

Manage training events - onsite and virtual classroom via WebEx/Zoom

Provide product support and assist students with technical and business-related issues

Work with the course development team to design, develop, maintain and deliver exceptional technical training materials in multiple modalities, including eLearning, videos, labs, and instructor-led classroom training

Develop your skills to become a subject matter expert on flagship products you create and deliver training for, address various knowledge needs for the support organization with the prime responsibility of training customers and employees. 

Design, build, and maintain virtual lab environments and associated lab guides to support technical training courses

Manage functions in the Learning Management System relevant to your job duties.

Skills and Experience

Essential

BSc/MSc degree or equivalent experience in Computer Science or related engineering field

Excellent written and oral communication skills in English

Multilingual a strong plus 

Must have previous experience in designing and developing materials and writing assessments for technical training

Must have previous experience as a Technical Trainer

Must have experience with Cybersecurity

Five years of working in an IT security product such as Endpoint Protection, Vulnerability Management, SIEM (Security Information and Event Management), Firewall, UTMs, Compliance solutions, Networking, etc.

Experienced in building complex virtual environments

Experience in creating/modifying custom scripts

Experienced in working across multiple geographic regions

Excellent oral presentation, written communication skills

Ability to execute several parallel tasks and prioritize appropriately

Ability to adapt to recent technologies and learn quickly.

5+ years of experience in delivering training, both in-person and remotely

Received training certifications as Qualys Certified Specialist within the past year preferred.

Comprehension of Cloud platforms such as AWS EC2, Microsoft Azure, and Google Compute Platform

Understanding of Containers/Docker

Ability to adapt to recent technologies and learn quickly.

Must be based in Pune

Desirable

Knowledge and/or experience using Qualys products

Experience in certification delivery, as part of an education program

Ability to understand the impact of decisions on other areas of the business

Familiarity with external PCI scanning requirements

Understanding of compliance standards such as CIS, NIST, etc

Experienced in creating/modifying custom scripts

Experience with Adult learning theory

Experience with instructional design models

A technical presentation will be required during the interview process. Sample videos and training materials the candidate has previously created will be a plus. 

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