Technical Consultant

6 months ago

Dehradun, India Equiniti Full time

Management Level

F

We are Lenvi and we are passionately committed to becoming the go-to credit and analytics platform in our chosen markets, we will achieve this through unwavering focus on our people, product and clients.

We service a range of clients in the UK, Europe and the United States providing lending platforms and analytics capabilities to both commercial and consumer-focused businesses across a range of asset classes including invoice discounting, retail finance, unsecured lending, SME funding and mortgages. 

We are looking to hire a Technical Consultant to join our growing Implementation and Support team. The successful candidate will be responsible for providing 1st, 2nd, and some 3rd line technical support across our entire customer base.

Our Value Statement

We epitomize the values of being bold, insightful, energetic, and curious. Embracing calculated risks, thinking deeply, bringing enthusiasm, and constantly seeking knowledge. These values fuel our innovative spirit, drive our growth, and enable us to make a positive impact on our stakeholders.

Role Summary

The technical consultant role is a pivotal role that will see you address and resolve technical issues, ensure system configurations meet client requirements, and deliver a high level of customer service. Your expertise will be crucial in troubleshooting problems, guiding clients through technical challenges, and ensuring smooth system operations.

What You’ll be doing:

Providing technical support for the Lenvi Riskfactor applications for all existing customers, including remote meeting, email and telephone support, and (occasionally) site visits.

Working within customers’ Service Level Agreements; satisfying predefined response times, resolution times, and escalation paths.

Logging and tracking all Support Cases using Jira helpdesk.

Creating, testing and delivering hotfix and minor technical changes to customers, often working within customers’ own strictly defined change control processes.

Basic technical consultancy and troubleshooting, including data analysis, data integrity checking, and system performance analysis.

Customising and configuring the Lenvi Riskfactor product to meet clients’ requirements.

Carrying out system, function and regression testing, using manual and automated test scripts.

Identifying and logging defects via a defect tracking system (Jira, Confluence and Microsoft Team Foundation Server).

Creating detailed test plans, execute test scripts and document results.

What we’d like to see from your application:

Recent experience using Microsoft SQL Server (2014 and later), and Transact-SQL (T-SQL). 

Proficiencyin T-SQL, with demonstrable ability to write complex queries using joins, aggregate functions, etc.

Experience in managing and configuring Windows Server (2012 and later).

Good analytical and problem-solving skills. A logical, methodical approach to problem solving is essential.

Exposure to Microsoft IIS, version 8, and above.

Experience of supporting software within a Windows networked environment, including Active Directory, Group Policy and relevant security and encryption technologies such as SSL / TLS.

Desirable to have experience with creating and debugging PowerShell scripts.

Desirable to have experience with Azure DevOps, including deployment Pipelines.

Excellent communication skills, both written and verbal, with a confident, professional attitude.

Proven ability to meet deadlines and work within defined SLAs.

Experience of supporting production systems, complying with structured change-control procedures, and handling customer-sensitive (financial) data.

Prepared to occasionally travel both in the UK and less occasionally abroad. 

Must be able to work proactively as part of a small team.

What You’ll Get in Return

A competitive reward offer, including bonus.

28 days + 8 bank holidays. Option to buy more days through salary sacrifice. 

A cash payment annually towards flexible benefits, e.g., dental insurance, gym membership, the above extra holiday etc.

x4 Life Assurance.

Company sick pay (2 months full pay, 2 months half, following probation). 

Matched pension scheme (e.g., you pay in 6%, EQ pay in 6%), up to 10% each side (20% in total).

Discounts with major retailers (EQ Wins).

Maternity or adoption leave of 3 months full pay, with return-to-work bonus / 2 weeks paid paternity leave. 

Our Diversity Statement

At Lenvi, we prioritise a healthy work-life balance and embrace diversity to fuel innovation and creativity. We encourage flexible working arrangements and welcome individuals from all backgrounds to join our team. 

Please note: 

Any offer of employment is subject to satisfactory pre-employment screening checks. These checks consist of 5-year activity referencing & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.

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