Associate SME

3 weeks ago

Bengaluru, India Microland Full time

Required Skills
Technology | Database|Experience on Database Mirroring
Technology | Database Administration, General|Database Support
Technology | Database|Create/update Vendor tickets
Technology | Database Administration, General|Implementing Database Builds/Deployments

Education Qualification :
Any Graduate (Engineering / Science)

Certification Mandatory / Desirable :
Technology | Cloud Associate Certification, Oracle Certification

Delivery Skills :
1. Technology Management: Responsible for overall Database technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings
2. Restoration and other responsibilities: Work on resolution of complex or escalated issues from L2 engineer. Preparing RCA for major incidents and problem tickets. DB Server changes, upgrades, performance tuning, patching
3. Triage: Generally the L3 is the final level of escalation for all Database related issues. However in the event of an un-resolved incident which is taking longer than expected, the L3 eningeer is required to co-ordinate with the Data Center TDU COE team to get expert help and work towards the resolution of incidents. They will also engage and work with the respective TAC teams to resolve any product related issues or software bugs
4. Process Compliance:
- Prepare RFCs and represent RFC in the change advisory board for approval of changes. Assign approved changes to L2 group to implement them
- Conduct repeat incident analysis to identify proactive problem tickets and work on the premanent fix for the issues
- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process.
- Prepare a detailed report on the plan of action for the existing tickets for the next shift and nbsp; engineer (Shift Handover Report),
- Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined),
- Ensure tickets are closed post user/customer communication,
- Maintain inventory of Network equipments and links,
- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.

  • Associate Sme

    3 weeks ago

    Bengaluru, India Microland Full time

    Additional details **Level** - P3**Requirement location** - India - Bengaluru**Number of Position** - 1**Employment type** - ML**Cluster/Group** - Microland Delivery**Business Unit** - US**Department** - Collaboration - Tech Ops**Job Description**: Required Skill Technology - Collaboration and Messaging Roles|Skype Administrator Technology - Unified...

  • Sme Segment Banking

    1 month ago

    Bengaluru, India Streams Inc Full time

    Position - SME Segment (Banking) Experience: (4+ years) Location: Hyderabad / Bengaluru / Chennai **Job Description**: General Summary: - Responsible for achieving Top-line and Fee growth from New to Bank SME business within an assigned territory by effectively selling the SME products and related services. Core Functions: - Primary Objective is to...

  • Associate SME

    2 weeks ago

    Bengaluru, India Microland Full time

    Required Skills Technology | Meraki WLAN Design SME - Level 4 Support Technology | Cisco R and S Network Design SME - Level 4 Support Technology | Cisco WLAN Design SME - Level 4 Support Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | Expert Level Certification - ACMX / CCIE Wireless ...

  • Sme Group Attest Services-south

    1 month ago

    Bengaluru, Karnataka, India Grant Thornton Full time

    **Job Summary**: - Skills - Audit Assurance SME Group - Attest Services-South Designation - Associate Level Grade - GT1 Location - Bangalore City - Bangalore Job Title - Associate Educational Qualification - ACCA Work Mode - Work from Office Hiring ACCA

  • Associate Sme

    1 month ago

    Bengaluru, India Microland Full time

    Additional details **Level** - P3**Requirement location** - India - Bengaluru**Number of Position** - 1**Employment type** - ML**Cluster/Group** - Microland Delivery**Business Unit** - EMEA**Department** - DWP Tools - Tech Ops**Job Description**: Required Skill Technology - Systems Administrator Roles|Citrix or VMWare or Nutanix Administrator Technology -...

  • Associate SME

    7 days ago

    Bengaluru, India Microland Full time

    Required SkillsTechnology | ZScalar Proxy Design SME - Level 4 SupportTechnology | Bluecoat Proxy Expert - Level 3 SupportTechnology | Prisma Proxy Design SME - Level 4 SupportTechnology | F5 NLB Expert - Level 3 SupportTechnology | Riverbed WanOpt Expert - Level 3 SupportEducation Qualification :Engineer - B.E / B.Tech / MCACertification Mandatory /...

  • Digital Network

    3 weeks ago

    Bengaluru, India Microland Full time

    Required SkillsTechnology | Cisco R and S Network Design SME - Level 4 SupportTechnology | Juniper R and S Expert - Level 3 SupportTechnology | DNS, DHCP,IPAM Design SME - Level 4 SupportTechnology | Nexus DCN Switch Expert - Level 3 SupportTechnology | VMWARE NSX-T Expert - Level 3 SupportEducation Qualification :B.ScCertification Mandatory / Desirable...

  • Idt Product Sme

    1 month ago

    Bengaluru, India Shell Full time

    **Where you fit in** **What’s the role** As an IDT Product SME, we’ll entrust you with executing technical research & development, technical assurance of the delivery of the product/portfolio roadmap with the IT delivery organization. Furthermore, these are the key tenets to the role: - Provide technical assurance and expertise to support full...

  • Techno Functional Sme

    1 month ago

    Bengaluru, India Unilever Full time

    **JOB TITLE**:Techno Functional SME (Pega)** **LOCATION: UniOps Bangalore** **ABOUT UNILEVER**: Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow;...

  • Associate SME

    1 month ago

    Bengaluru, India Microland Full time

    Required Skills Technology | Meraki SDLAN Administrator - Level 2 Support Technology | Cisco R and S Network Expert - Level 3 Support Technology | Meraki SDWLAN Administrator - Level 2 Support Technology | Viptella SDWAN Expert - Level 3 Support Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology...

  • Associate SME

    5 days ago

    Bengaluru, India Microland Full time

    Education Qualification :B.ScCertification Mandatory / Desirable :Technology | Administrative Level Certification - F5 Certified Technical Specilist / CCNP Security / CCNP Wirless / RCPE Professional-Level Certification in WAN Optimization / ZIA Prof / ZPA Prof / ACCP / CCNP Service ProviderDelivery Skills:1. Technology Management: Responsible for overall...

  • Digital Security

    4 weeks ago

    Bengaluru, India Microland Full time

    Required Skills Technology | Meraki WLAN Administrator - Level 2 Support Technology | Cisco R and S Network Administrator - Level 2 Support Technology | Cisco WLAN Administrator - Level 2 Support Education Qualification : B.Sc Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business....

  • Sme - Collaboration

    1 month ago

    Bengaluru, India Microland Full time

    Additional details **Level** - P3**Requirement location** - India - Bengaluru**Number of Position** - 1**Employment type** - ML**Cluster/Group** - Microland Delivery**Business Unit** - US**Department** - Collaboration - Tech Ops**Job Description**: Required Skill Technology - Collaboration and Messaging Roles|Skype Administrator Technology - Unified...

  • Associate SME

    3 weeks ago

    Bengaluru, India Microland Full time

    Required SkillsTechnology | Cloud Platforms | AdministrationTechnology | Cloud Platform Administration Activities | AutomationBehavioral | Aptitude | People skillsFunctional | Training and Development Activities | Conducting TrainingEducation Qualification :Any GraduateCertification Mandatory / Desirable :Technology | IT Certifications | Amazon AWS...

  • Associate SME

    3 weeks ago

    Bengaluru, India Microland Full time

    Required Skills Technology | Cloud Platforms | Administration Technology | Cloud Platform Administration Activities | Automation Behavioral | Aptitude | People skills Functional | Training and Development Activities | Conducting Training Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | IT Certifications |...

  • Techno Functional Sme

    1 month ago

    Bengaluru, India Unilever Full time

    **JOB TITLE: Techno Functional SME (Order Fulfilment)** **LOCATION: UniOps Bangalore** **ABOUT UNILEVER**: Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business...

  • Sme Group Governance Risk

    1 month ago

    Bengaluru, India Grant Thornton Full time

    **Job Summary**: - Skills - Risk advisory, Control testing, INTERNAL AUDIT SME Group - Governance Risk & Operations (GRO)-South Designation - Consultant Level Grade - S1 Location - Bangalore City - Bangalore Job Title - Consultant Educational Qualification - CA Work Mode **Roles & Responsibilities**: - Preparing risk and control matrices. -...

  • Idt Product Sme

    4 weeks ago

    Bengaluru, India Shell Full time

    **The Role**: **Where you fit in** **What’s the role** As an IDT Product SME, we’ll entrust you with executing technical research & development, technical assurance of the delivery of the product/portfolio roadmap with the IT delivery organization. Furthermore, these are the key tenets to the role: - Provide technical assurance and expertise to...

  • Associate - Invoice Processing

    1 month ago

    Bengaluru, India Bayer Full time

    **At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our...

  • Associate SME

    1 month ago

    Bengaluru, India Microland Full time

    Required Skills Technology | Hardware and Networking | Installation, configuration, maintainance and repair Technology | Audio, Video support | Installation and configuration Technology | Windows and MAC Support | OS administration Behavioral | Aptitude | Communication Education Qualification : Any Graduate Certification Mandatory / Desirable : ...