Premium Relationship Manager

4 weeks ago

Mumbai, India Standard Chartered Bank Full time

Role Responsibilities

Contribute to the digital agenda with maximum focus on digital closure of product booking and deepening Migrate client transactions to the digital platform Undertake client engagement in line with the Affluent Client coverage model - Support on-boarding of Affluent clients, own client portfolio for limited defined period of time and create a pipeline for upgrade to Priority Segment Engage premium clients by identifying and meeting needs, including via cross sell of retail banking products Follow the applicable contact management approach to drive engagement with premium clients - execute applicable sales campaigns as designed and released by country segment teams Conduct ‘Needs based conversations’ with clients to provide suitable products. Focus on building relationship via consultative selling approach Maximize sales performance to achieve revenue targets of the segment/ channel - Meet or exceed applicable scorecard targets Follow up and manage expectations of clients to ensure timely processing of sales transactions Drive digital adoption among clients Manage customer expectations and customer satisfaction tracked via RTF and NPS scores

Responsibilities

Generate revenue and contribute to profitable growth by focusing on: Growing the Liabilities relationships Expanding and deepening revenue streams through Wealth Management and Retail Assets products Improving deposit mix comprising savings accounts and term deposits Delivering New sales revenue as per set targets Grow FUM qualified clients Upgrade clients to Priority banking Drive wealth penetration by activating new clients

Strategy

Ensure satisfactory ratings in all internal/external audits. Ensure compliance to all process notes and circulars issued from time to time. Undertake accurate and timely processing of all customer instructions as per applicable processes/ circulars. Understand the Bank’s mis-selling & sales policies as well as policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD and Money laundering prevention. Comply with the same, including highlighting any suspicious transactions as per guidelines. Complete all requisite trainings on time

Business

Understand the Bank’s mis-selling & sales policies as well as policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD and Money laundering prevention. Comply with the same, including highlighting any suspicious transactions as per guidelines.

Processes

Ensure compliance to all process notes and circulars issued from time to time. 

People & Talent

Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. 

Risk Management

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Governance

Ensure compliance to all process notes and circulars issued from time to time. 

Our Ideal Candidate

Graduate/ Post Graduate At least 2 -6 years experience in branch and/ or telesales with exposure to general banking, retail operations and credit operations / deposit and lending products / inspection and audit requirements, as applicable. Leadership skills, communication skills, relationship building skills, competitive awareness & benchmarking Languages spoken – English and at least one regional language - Tamil, Hindi, Malayalam, Telugu, Kannada Customer Orientation and Business Focus

Role Specific Technical Competencies

Communication Skills Knowledge of Wealth & Asset Products Relationship Management

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