Field Service Engineer

1 month ago


Bengaluru, India Snaphunt Full time

The Offer

  • Opportunity to make a positive impact
  • Opportunity within a company with a solid track record of performance
  • Join a market leader within Telecommunications

The Job

You will be responsible for :

  • Handling inbound calls and emails in a professional manner.
  • Resolving customer inquiries and requests and ensuring strong customer satisfaction.
  • Working with various internal teams to ensure prompt and accurate order processing and delivery.
  • Escalating customer feedback as required.
  • Building the sales funnel generating leads via cold calling, emailing and other lead generation activities.
  • Handling incoming queries and building good client relationships.
  • Ensuring all leads are well qualified by identifying the correct decision makers and understanding their requirements.
  • Handing over qualified leads to the sales teams with the objective of closing the sale.
  • Maintaining and updating the lead generation database.
  • Achieving weekly/monthly targets as set out by the business.

The Profile

  • You have at least 1 year experience within a Customer Service or Inside Sales / Sales Development Representative role, ideally within the FinTech, Telecommunications and Retail Banking industry.
  • You have a proven track record of meeting/exceeding your targets.
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You have working knowledge of pos, swipe machine and communication
  • You are highly goal driven and work well in fast paced environments
  • You are a strong networker & relationship builder
  • You are adaptable and thrive in changing environments

The Employer

Our client is a VC-funded fast-growing startup working in the home improvement and technology space. Our client fulfills the last-mile installation, after-sales service, and warranty for home improvement goods.



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