CSE- CSR- Bangalore

1 month ago

Sany, India Vibgyor Concepts Full time
Overview:The CustomerService Representative (CSR) also known as Customer ServiceExecutive (CSE) plays a crucial role in providing exceptionalcustomer service and maintaining a positive brand image. TheCSR/CSE serves as the frontline for customer inquiries complaintsand feedback and is vital in ensuring customer satisfaction andretention.KeyResponsibilities:
  • Manage incomingcalls and customer service inquiries
  • Identifyand assess customers needs to achievesatisfaction
  • Handle customer complaints provideappropriate solutions and alternatives within the timelimits
  • Resolve customer complaints via phoneemail or social media
  • Gather feedback andprovide suggestions about new products orservices

RequiredQualifications:
  • Graduate &Undergraduate
  • Fresher &Experience
  • Fluency in Hindi Kannada MalayalamTamil will be added Advantage.
  • Excellentcommunication and presentationskills

Applynow .

communication,customerservice,adaptability,timemanagement,csr,cse,hindi,kannada,malayalam,bpo