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Bell Desk Associate

4 months ago

Bengaluru, India GRAND MERCURE Full time
Job Description

  • Responsible for handling guests’ luggage & greeting the guests as per guidelines & standard phrases.
  • Perform all other assigned duties, and adhere to hotel’s standards of performance, appearance, and conduct.
  • Responsible for providing courteous and competent services to the guests.
  • Any matter which may effect the interests of the hotel should be brought to the attention of the Management.
  • Effectively communicate any problem, challenges, complaints / feedback immediately to the duty manager
  • Provide effective support to the team to enable them to provide a range of effective and efficient services.
  • Respond to guest’s queries by resolving issues in a timely and efficient manner to ensure customer satisfaction

Qualifications

12th, Diploma or Degree or any other equivalent Qualification



Additional Information

Minimum of 01 - 02 years of Experience, minimum 0-1 year experience in same designation