Service Desk Engineer

1 month ago


Thiruvananthapuram, India Guidehouse Full time

Job Family:

User Support (India)


Travel Required:

None


Clearance Required:

None

What You Will Do:

What You Will Need:

  • Candidate should have worked as Service Desk/helpdesk/desktop support Engineer where supporting Global users is mandatory.
  • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
  • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps;
  • Should have working knowledge in any ticketing tools especially ServiceNow.
  • Should have quick learning and monitoring skills.
  • Knowledge in ITIL framework. It's best to have ITIL V4 certified professionals.
  • Knowledge in Information Security concepts aligning to ISO 27001 standards.
  • Documentation skills Solve complex, non-routine problems and determine innovative solutions through cost/benefit analysis.
  • It's must, to have a great fluency & communication skill in English with neutral accent which is highly required supporting Global Users.

What Would Be Nice To Have:

  • ITIL V4 certified professionals
  • Great with English proficiency in terms of communication, fluency, accent.
  • Prior experience in supporting Global users US, UK and Europe.


What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.


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