Manager - Retail Store Operations
1 month ago
Role
Store Manager
Job Level/ Designation
Manager
Function / Department
Retail
Location
Job Purpose
Overall responsibility for activities at a Vi store spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.) Execute marketing promotions, display and store experience schemesKey Result Areas/ Accountabilities
Sales
Achieve sales target for all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a Vi store Ensure and monitor quality of acquisition through the store Revenue -Deliver revenue targets for the store Increase revenue per footfall by aiding customers’ purchase decisionsRoI
Achieve profitability (Return on investment) targets for the store Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)Customer Service
Manage churn and achieve customer satisfaction for walk-in customersStore Management
Ensure adherence to store processes in terms of documentation and systems Ensure infrastructure / store upkeep Maintain availability of stock at the store while adhering to norms Ensure appropriate placement of pop-ups and product displays at storeMarketing
Execute marketing, branding and promotion activities Ensure fliers/ brand POS are available at store Resolve channel-specific issues within specific timelinesPeople
Resolve store-specific issues within specific timelines Keep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employees Identify gaps in performance of immediate team and ensure training to bridge the sameHSW Compliance
Ensure that the HSW norms are adhered toCore Competencies, Knowledge, Experience
Critical Success Factors
Continuous Learning & Empowering Talent Building Team Commitment Leads Decision Making & Delivering ResultsThreshold Functional Competencies
Products, Services and Technology Knowledge - ConsumerDifferentiating Functional Competencies
Sales Planning and Forecasting Solving ProblemsExperience
2 – 5 years Experience of retail store and customer relationship management Revenue Target achievement and cost managementMust have technical / professional qualifications
Essential : Graduation Desired : Full – time post - graduation in business management/MBA-
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