Data Centre Operation Technician

5 months ago

Mumbai, India ADSIPL - Maharashtra Full time
AWS Infrastructure Services (AIS)
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.

You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are looking for skilled Data Centre Operation Technician at Amazon Data Services India Private Limited (“ADSIPL”) with a passion for technology to help us expand AWS Cloud offerings to the next level.

To keep up with this demand on both disk and network capacity, we continue to expand our Data Centers in India. Also, our content delivery AWS service, CloudFront, has expanded its Data Centers presence by over 50% worldwide in the last 12 months and are expecting to increase by a similar number over the next 12 months. This requires talented people to build & manage. We hope it is you Come and work for the world’s most Customer Centric Company. The location for this job to be discussed, as there may be opportunities in several India locations.

The Opportunity: Data Centre Operation Technician - This role is a unique opportunity to work in some of the most cutting-edge data centers in the world. ADSIPL’s data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in India.

Key job responsibilities
A Data Centre Operation Technician at ADSIPL, expectation from role are:
-You support DC (Data Center) infrastructure equipment (e.g. racks, servers, networking devices, hardware components, cables, etc.),
-Follow the instruction and perform routine operation activities on hardware, operating systems, or spare parts, including rack install, server break/fix, rack decom etc.
-Follow a well-defined SOP (Standard Operation Procedure) to replace a hardware component, or a media spare.
-You work as part of a team performing similar tasks. When shifts change, you need to hand off work to co-workers.
-You pay attention to the severity of the issue and work to resolve the issue within the stated SLA (Service Level Agreement).
-You document your work in a ticket tracking system
-A portion of your work will include inventory management (e.g., identifying, receiving and deploying hardware components)
-You follow well-defined information security policies and physical safety practices
-You are expected to escalate when your work deviates from established processes or procedures.
-You may be asked to escort a visitor or contractor at your site.
-As a team member of the AWS global support team, you conduct your work in a professional manner and may be trusted to represent AWS with various
-All our builders are expected to Work safely, securely, and inclusively, always.
* This position also has a physical component requiring the ability to lift & rack equipment up to 20kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.
* This role involves covering 24x7 shift rotation

About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

BASIC QUALIFICATIONS

- Are 18 years of age or older. High school or equivalent diploma. STEM classes or vocational course curriculum education
- Work for 40 hours/week, and overtime as required. Work 10 hour shifts as needed
- Experience with Microsoft Office products and applications and Experience managing work and priorities through a ticketing system and coordination with Manager

PREFERRED QUALIFICATIONS

- Knowledge of computer hardware components and operating systems
- Data Center Operations: Inventory Management, Hot/Cold Aisles, Security
- Understanding of network design, protocols and troubleshooting

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