Senior Associate-Contract Management

4 weeks ago

Gurugram, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Welcome to the relentless pursuit of better.

Inviting applications for the role of Senior Associate-Contract Management

In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications. You will be helping service agents in collating the information that they will provide you over the call, the information that you will save in system will be used as input for billing purposes.

Responsibilities

• Ability to comprehend and communicate effectively with the customers (written & verbal)
• Take Customer calls and provide a resolution to their Queries.
• Creating Purchase requisition in country Specific module (RACES / SSS).
• Supplier invoice management.
• New Supplier Setup/activation.
• Continuously review and adjust PO in close contact with Service site jobs to ensure data quality.
• Managing purchase backlog call with regional manager & Finance contact.
• Articulate calls inputs from Service agents to share for billing requirements.
• Ensure correct inputs are done for billing details alignment of Headcount.
• Coordinating with billing team for any invoice generation
• Review & track the restructuring cost. Manager reviews with Sites.
• Prepare Dashboards & Reports for pitches.
• Creating Purchase requisition in country Specific module (RACES / SSS).
• Supplier invoice management.
• New Supplier Setup/activation.
• Continuously review and adjust PO in close contact with Service site jobs to ensure data quality.
• Managing purchase backlog call with regional manager & Finance contact.
• Should be willing to work overtime and work on weekends.
• Ability to apply knowledge to real world scenarios.
• Strong work ethic displays the drive to learn new features or troubleshoot methods for their primary application.
• Support on Ad-hoc reports & Quarter Closing Activities


Minimum Qualifications

• University Graduate
• Excellent Oral and Written English Communication Skills.
• Open to work in 24*7 window and rotational shifts
• Proficiency in Excel & PowerPoint.
• Ability to learn quickly, think independently, and develop new processes/analyses as required.

Preferred Qualifications/ Skills

• Relevant years of support or experience with client contact
• Knowledge of Data acumen is a big advantage.
• Knowledge using BI tools is an added advantage

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