Technical Engineer I – Microsoft Platform, End User Computing

India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success.

Shift Timings: 1 PM -10 PM and 5.30 PM to 2.30 AM. 

About General Mills
We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs, we’ve been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell.

How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. The awards and recognition we’ve received showcase our commitment to be a force for good:

• World’s Most Admired Companies, Fortune 2022
• America’s Most Responsible Companies, Newsweek 2022
• 100 Best Corporate Citizens, 3BL 2021
• Best Places to Work for LGBTQ Equality, Human Rights Campaign 2022
• 100 Best Companies, Seramount 2021
• Diversity Best Practices Leading Inclusion Index, Seramount 2021
• Best Companies for Dads, Seramount 2021
• Best Companies for Multicultural Women, Seramount 2021
• Top 10 Companies for Executive Women, Seramount 2021
• Military Friendly Employer Bronze, VIQTORY 2021
• Best Place to Work, Canada, Greater Toronto, 2021
• Top 50 – India’s Best Workplaces for Women, 2021
• Top Workplaces in Brazil, 2021
• Asia’s Best Workplaces, 2021

Hungry for What’s Next
We exist to make food the world loves, and it shows. Our passion for people, doing good and creating delicious food has energized us for over 150 years. Breaking away from the pack is how we win, so we need your unique perspectives: your quirks, ‘crazy’ ideas, rigor and insatiable curiosity to make it happen. We want people who constantly experiment, embracing the new and bold, who keep pushing to turn ideas into reality, no matter how big or small. We’ve learned becoming the undisputed leader in food means continuously reshaping, reimagining and rebuilding— that only happens when you surround yourself with those who are hungry for what’s next.

For more details check out www.generalmills.com

General Mills India Centre
General Mills India Center (GIC) operates out of Mumbai and supports the global operations of General Mills. The center was established in 2005 and has grown in strength. Today, we are a vibrant and diverse team of over 1500 employees that come together to champion business services for the various global entities of General Mills in the areas of Business Operations, Analytics Consulting, Logistics, Finance, IT Development & Technology Consulting, Consumer & Market Intelligence, Sales Capabilities, Research & Development.

Digital and Technology team
Digital and Technology is the largest team in GIC, which focuses on understanding the latest and innovative trends in technology and leading the adoption of cutting-edge technologies at General Mills. The team closely collaborates with global business teams to understand business models and assess where technology can leveraged to bring efficiency and disruption. Be it AI/ML, Data Science, IoT, NLP, Cloud, Infrastructure, RPA and Automation, Digital Transformation, Cyber Security, Blockchain or Enterprise Architecture, GIC Digital and Technology has something for every technology enthusiast who wants to work here. Our MillsWorks initiative is where we bring agile@scale delivery model to life. Here, business and technology teams work cohesively in pods as ONE team, driven by a singular mission and focused on delivering value for the Company. Our employees, who work on large technology projects of strategic importance, are the Digital Transformation change agents.

Our service partnerships and employee engagement are centered on advancing equity and strengthening communities. We believe in an inclusive culture and trust in the power of people who have a passion for learning and growing with technology. We believe in “Work with Heart”. Work with Heart is focused on results, not facetime. If you are passionate about the latest in technology and want to make an impact on the digital transformation journey of a Fortune 500 company, we're waiting for you.

Job Overview
Role: Technical Engineer 1 –Microsoft Platform, Endpoint User Computing Team
Location: Mumbai
• The ideal candidate must have the ability to combine their management skills, creativity, and customer focus in order to deliver great solutions with business outcomes to the customers and ensure they get the best out of our technologies and solutions. Candidate must have deep experience with technologies like Application Packaging, RDS, VMWare, SCCM, Intune Co-Management, Airwatch, Windows OS Imaging and devices.
• Manager is accountable for a team of highly specialized consultants who serve as deep technical advisors driving a successful delivery & support. In addition, he/ she will collaborate with other Technical/ Functional Managers across Enterprise Systems to ensure consistency of readiness and delivery.
• Manage operations & delivery execution through team preparedness, precision delivery, overall utilization & high business satisfaction in a cost-efficient manner. Contribute in designing secure and resilient technology architectures/ roadmap that meet all the current and anticipated future IT requirements of the organization.

Role Responsibilities
• This position will be responsible for providing technical support to our end users and providing technical help to our internal teams e.g., Service Desk and Application Packaging.
• This position will be responsible for managing SCCM infrastructure. Should be able to perform SCCM upgrades, patching, SCCM administration activities.
• It is expected that you will be able help install, Update and Troubleshoot hardware and software systems. Person should be able to address user’s tickets and walk them through Installing application and computer peripherals, provide workaround until you resolve an issue.
• This position will be responsible for training the team SCCM deployments, process improvements.
• Requirement gathering from stake holders.
• It is expected to support & manage Microsoft desktop Operating Systems like Windows 7 and Windows 10 and management tools like Beyond Trust, Bit-locker, Active Directory, VMware Horizon and System Center configuration manager.
• Individual will need to be self-managing, results-oriented and enjoy working individual projects, team projects, and cross-organization projects while in a collaborative environment.

Must - have technical skills and experience
• SCCM boundaries, DP/BDP. Should be able to perform SCCM upgrades, patching, SCCM administration activities.
• Server administration/DNS/DHCP
• Active Directory
• VMware Horizon knowledge
• PowerShell Scripting - Advance scripting knowledge to eliminate waste by automation
• Group policies management
• Packaging experience
• Increase quality of support and reduced repeat support tickets from Service Desk
• The candidate should have strong customer service skills articulating policies and procedures confidently, attention to detail, excellent communication and troubleshooting skills, ability to work under tight timelines and willingness to challenge/question with courage. Efficiently and effectively support administration of tools like VMware Horizon, VRA, SCCM, Systrack, and Beyond Trust
• Provide support for existing and new operating systems (Windows 10, 11)
• Ensure appropriate documentation is in place and updated with latest version.
• Work to show you can work independently on Endpoint related projects

Good to have skills
• Documentation of work or process.
• Build teamwork, trust-based relationships, rapport, and collaboration w/ global team and customers
• Grow network and exposure internally and externally
• Broaden influence and strategic business impact
• Leverage appropriate learning opportunities for technical and professional growth within budget
• Take personal accountability to manage workload and work/life balance: plan and focus on priorities

We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.