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Junior IT Operations and Monitoring Analyst 2

4 months ago

Pune, India Atlas Copco Full time
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The Role-

Principal Accountabilities
• Operate the environment based on agreed processes
• Enforce the Atlas Copco Vacuum Technique Business Area (VTBA) IT Policy
• Adhere to defined operational processes to agreed KPIs and reporting is performed as defined
• Quickly develops a comprehensive understanding of the applications and infrastructure within the environment and how they impact employees or members.
• Stays informed of production changes that could affect functionality and alerting.
• Documents all problems and issues encountered during the shift by using provided tools and prepare shift handover document.

Infrastructure Operation

Perform monitoring of all managed infrastructure and services using provided tools and perform actions based on predefined instructionsTroubleshoot alerts as per SOPEscalate issues to correct Infrastructure team if Incident can not be resolved with the help of available SOPsCo-ordinate with vendor for various services and hardwareMonitor different backups, troubleshoot failures as per SOP and ensure all backups are completedPerform restore testingAlign with Change management processWork as Major incident manager in case of major incident impacting VTBA

2nd Level support client environment
• Analyze and solve tickets forwarded by the service desk for Indian users
• Perform 2nd level support based on SOPs
• Interact with end-users
IT Security
• Ensure security best practices and standards are adhered to within the VT BA environment
• Ensure that users VT BA are following the agreed „Use Policy “
• Inform IT security officer and Head of IT about security breaches
• Ensure the IT security incident process is adhered to

Quality
• Support the continuous improvement process of the IT 
• Improve the environment developing own ideas to optimize and quality and support processes
• Develop and maintain VT BA’s environment documentation and solutions/knowledge database.

General operations

Monitoring of alerts , applications and dashboards along with first level troubleshootingUser access managementSAP user managementOffice administration

IT Projects
• Perform and support central IT projects